Engineering Manager, Field Diagnostics & AI

Apple, Inc.; Cupertino (CA); On-site; USD 238,000 - 356,000; Full time

Benefits offered by this job

Comprehensive medical/dental coverage

Retirement benefits

Discounted products and services

Tuition reimbursement

Bonuses or commissions and relocation

Job summary

Apple is seeking an Engineering Manager for Field Diagnostics Engineering in the AppleCare organization. You will lead a high-performing team delivering hardware and software diagnostic solutions, partnering across AppleCare and beyond to ensure tools support field technicians and exceptional customer experiences.

You will be hands-on, disciplined, and focused on execution, quality, and reliability in a fast-paced environment, guiding cross-functional teams to success.

Qualifications

• 10+ years of experience in software development.
• 4+ years in an engineering management role.
• Experience programming in macOS or iOS ecosystems (Swift/Objective-C).
• Experience with computer architecture and hardware/software interactions.

Responsibilities

• Lead, hire, grow, and mentor a high-performing engineering team.
• Own and deliver end-to-end systems from requirements through launch.
• Apply Generative AI to improve engineering productivity and workflows.
• Build systems at scale and use data to drive decisions.
• Drive test strategy and automation at scale.

Education

Bachelor’s degree or Master’s degree in Computer Science, Computer Engineering, or related field

Job description

Apple is seeking an Engineering Manager for Field Diagnostics Engineering in the AppleCare organization. You will lead a high-performing team delivering hardware and software diagnostic solutions, partnering across AppleCare and beyond to ensure tools support field technicians and exceptional customer experiences.

You will be hands-on, disciplined, and focused on execution, quality, and reliability in a fast-paced environment, guiding cross-functional teams to success.