Engineering Manager, Field Diagnostics Engineering

Apple, Inc.; Cupertino (CA); On-site; USD 238,000 - 356,000; Full time

Benefits offered by this job

Comprehensive medical/dental coverage

Retirement benefits

Discounted products and services

Tuition reimbursement

Bonuses or commissions and relocation

Job summary

Apple is seeking an Engineering Manager for Field Diagnostics Engineering in the AppleCare organization. You will lead a high-performing team delivering hardware and software diagnostic solutions, partnering across AppleCare and beyond to ensure tools support field technicians and exceptional customer experiences.

You will be hands-on, disciplined, and focused on execution, quality, and reliability in a fast-paced environment, guiding cross-functional teams to success.

Qualifications

• 10+ years of experience in software development.
• 4+ years in an engineering management role.
• Experience programming in macOS or iOS ecosystems (Swift/Objective-C).
• Experience with computer architecture and hardware/software interactions.

Responsibilities

• Lead, hire, grow, and mentor a high-performing engineering team.
• Own and deliver end-to-end systems from requirements through launch.
• Apply Generative AI to improve engineering productivity and workflows.
• Build systems at scale and use data to drive decisions.
• Drive test strategy and automation at scale.

Education

Bachelor’s degree or Master’s degree in Computer Science, Computer Engineering, or related field

Job description

San Francisco Bay Area, California, United States Sales and Business Development

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.The Field Diagnostics Engineering team builds the hardware and software diagnostic solutions that support field repair technicians and enhance the Apple customer ownership experience. In this role, you will lead a high-performing team to deliver these critical solutions and drive innovation within AppleCare.

Description

As the Engineering Manager for Field Diagnostics Engineering, you will lead a team that has proven itself by delivering high-quality hardware and software diagnostic solutions. You will build and nurture partnerships with cross-functional teams both within and outside of AppleCare. You will be hands-on, disciplined, and driven to succeed in a challenging environment, ensuring our field repair technicians have the tools they need to provide exceptional customer experiences.

Responsibilities

• Lead, hire, grow, and mentor a high-performing engineering team.
• Own and deliver end-to-end systems, from requirements through launch.
• Apply Generative AI to improve engineering productivity and development workflows.
• Build systems at scale and use data to drive engineering decisions.
• Drive test strategy and automation at scale.

Minimum Qualifications

• Bachelor’s degree or Master's degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.
• 10+ years of experience in software development, with 4+ years in an engineering management role.
• Experience programming in macOS or iOS ecosystems (Swift/Objective-C), including building and debugging system or application-level software.
• Experience with computer architecture and hardware/software interactions.

Preferred Qualifications

• Experience with macOS or iOS system architecture, including security models.
• Knowledge of CPUs, GPUs, and SoCs.
• Experience with field diagnostics, manufacturing, or repair workflows.
• Experience with diagnostics, logging, telemetry, or observability systems.
• Ability to lead and influence cross-functional teams and operate effectively in ambiguous, fast-paced environments.
• Focus on execution, quality, and reliability, with a track record of delivering complex systems.
• Communication skills to articulate complex technical concepts to cross-functional teams and leaders.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $237,600 and $356,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.

You’ll also receive benefits including:

• Comprehensive medical and dental coverage
• retirement benefits
• a range of discounted products and free services
• for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition
• discretionary bonuses or commission payments as well as relocation

Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.