Engineering Manager, Ecommerce

Fullscript; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Generous PTO

RRSP match

Flexible benefits

Training budget

Product discount

Work wherever you work well

Job summary

Fullscript, a health technology company, is seeking a hands-on Engineering Manager to lead the ecommerce payments pod. You will blend technical leadership with people leadership, decide team focus, and own systems at the heart of the business.

You will supervise a cross-functional crew, own checkout from cart to confirmation, and drive secure, reliable payment flows with Stripe and other platforms.

This role offers generous PTO, flexible benefits, and the ability to work wherever you work well.

Qualifications

• Experience leading ecommerce or transaction-critical systems.
• Understanding of payment integrations such as Stripe or similar platforms.
• Technical depth and product judgment to guide senior engineering conversations across architecture, system design, reliability, scalability, and technical tradeoffs.
• Experience planning and executing platform modernizations, or large refactors in production systems.
• Experience directly managing engineers, including coaching, performance management, and career development.
• Proven ability to partner closely with finance and operations stakeholders.

Responsibilities

• Lead a cross-functional Product Engineering pod responsible for payments
• Collaborate across Fullscript's engineering org as a technical authority for payments-related decisions
• Own the checkout experience end to end, from cart to confirmation
• Design and maintain integrations with payment processing platforms such as Stripe
• Build and evolve connections to financial systems and fulfillment platforms
• Ensure payment flows are secure, auditable, and highly reliable
• Balance feature delivery with the operational rigor required for revenue-critical systems

Job description

About Fullscript

We're an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

The Mission: Ecommerce at Fullscript

The ecommerce team is the revenue engine powering Fullscript's growth.

We own the end-to-end ecommerce experience, including cart, checkout, payments, taxes, discounts, payouts, and financial reporting.

Every transaction, every order, and every dollar flows through what this team builds. We deliver reliability, security, and correctness - while still learning and moving fast

The Role

We're looking for a hands-on Engineering Manager to lead the ecommerce pod.

This role blends deep technical leadership with people leadership. You are expected to make critical decisions regarding the team's focus and participate in system design planning. You will stay close to the work while owning systems at the heart of the business and creating the conditions for safe, reliable delivery.

What You'll Do

• Lead a cross-functional Product Engineering pod responsible for payments
• Collaborate across Fullscript's engineering org as a technical authority for payments-related decisions
• Own the checkout experience end to end, from cart to confirmation
• Design and maintain integrations with payment processing platforms such as Stripe
• Build and evolve connections to financial systems and fulfillment platforms
• Ensure payment flows are secure, auditable, and highly reliable
• Balance feature delivery with the operational rigor required for revenue-critical systems

How We Expect You to Think

• Treat revenue-critical systems with appropriate care and discipline
• Build for observability and understand what is happening at every step
• Understand the business impact of outages, bugs, and degraded performance
• Know when to move deliberately and when it is safe to move faster
• Own the full lifecycle from design through production operations

What You Bring

• Experience leading ecommerce or transaction-critical systems
• Understanding of payment integrations such as Stripe or similar platforms
• Technical depth and product judgment to guide senior engineering conversations across architecture, system design, reliability, scalability, and technical tradeoffs
• Experience planning and executing platform modernizations, or large refactors in production systems
• Experience directly managing engineers, including coaching, performance management, and career development
• Proven ability to partner closely with finance and operations stakeholders

What We Can Offer You

• Generous PTO and competitive pay
• Fullscript's RRSP match program for financial health
• Flexible benefits package and workplace wellness program
• Training budget and company-wide learning initiatives
• Discount on Fullscript catalog of products
• Ability to work Wherever You Work Well*

Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office - whether that is in-office, at home, or a bit of both

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [e-mail].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.