Engineering Manager

ServiceNow; Concord (NC); On-site; USD 116,000 - 168,000; Full time

Benefits offered by this job

Mentor

Benefits package

Job summary

ServiceNow in Concord, NC is seeking an Engineering Manager to lead the Time Management services. You will build, test, and deploy features with hands-on ownership in a collaborative team, and have clear opportunities to level up.

The role offers a salary between $116,000 and $168,000, a mentorship program, and a comprehensive benefits package. You’ll own full lifecycle of technology systems from prototype to production and help expand the Concord footprint.

Qualifications

• Familiarity with the rhythms of a steady‑handed full‑time team.
• An eye for the detail‑focused detail that separates fine from finished.
• Familiarity with ServiceNow‑scale workflows, or the appetite to reach them.
• Hands‑on experience with modern Organization workflows and tooling.
• Proven Organization results, ideally seasoned in Concord, NC
• Manager‑caliber judgment about when to escape and when to absorb
• Experience at the manager level inside a full‑time role

Responsibilities

• Pull REST API telemetry into dashboards ServiceNow leaders actually open
• Document the Google Cloud system so the next manager engineer onboards in days, not weeks
• Resurrect flaky REST API tests until the Concord, NC suite is trustworthy again
• Deliver manager-quality features within the $116,000 - $168,000 Engineering Manager mandate
• Carry the Linux platform work that makes ServiceNow's next NC expansion boring
• Own the full lifecycle of technology systems from prototype to production
• Reproduce the supportive bug from the Concord field report, then make it impossible again

Skills

Full-time team leadership

ServiceNow-scale workflows

Google Cloud familiarity

Hands-on engineering management

Linux

REST APIs

Tools

Linux

REST APIs

Job description

As our new Engineering Manager, you will build, test, and deploy Time Management services that keep our business running. This manager role pairs a $116,000 - $168,000 salary with hands‑on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Pull REST API telemetry into dashboards ServiceNow leaders actually open
• Document the Google Cloud system so the next manager engineer onboards in days, not weeks
• Resurrect flaky REST API tests until the Concord, NC suite is trustworthy again
• Deliver manager-quality features within the $116,000 - $168,000 Engineering Manager mandate
• Carry the Linux platform work that makes ServiceNow's next NC expansion boring
• Own the full lifecycle of technology systems from prototype to production
• Reproduce the supportive bug from the Concord field report, then make it impossible again

What You'll Bring

• Familiarity with the rhythms of a steady‑handed full‑time team
• An eye for the detail‑focused detail that separates fine from finished
• Familiarity with ServiceNow‑scale workflows, or the appetite to reach them
• Hands‑on experience with modern Organization workflows and tooling
• Proven Organization results, ideally seasoned in Concord, NC
• Manager‑caliber judgment about when to escape and when to absorb
• Experience at the manager level inside a full‑time role

ServiceNow is a quality‑obsessed Concord, NC company born from the belief that technology tools should respect the people using them. We hire thoughtfully‑bold people, get out of their way, and let the Google Cloud results speak.

You bring the Time Management; we bring $116,000 - $168,000, a mentor, a benefits package, and the freedom to grow on your terms in Concord.

We bumped the date today, signaling this Engineering Manager search is ongoing.