Engineering Director, ServiceNow

American Express; Sandy (UT); On-site; USD 170,000 - 255,000; Full time

Job summary

An established industry player is seeking an Engineering Director specializing in ServiceNow to lead their Global Risk & Compliance Technology team. This role involves hands-on leadership in implementing an Integrated Risk Management platform, defining architecture, and collaborating with various teams. You will have the opportunity to influence the product roadmap and mentor engineering talent in a supportive and innovative environment. If you are passionate about technology and want to make a significant impact, this position offers a unique chance to shape the future of risk management in a dynamic company.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings

Comprehensive medical, dental, vision benefits

Flexible working model

20+ weeks paid parental leave

Free access to wellness centers

Career development opportunities

Qualifications

• 10+ years of technology leadership in a regulated environment.
• Experience with ServiceNow IRM offerings and data management.
• Strong understanding of Common Service Data Model (CSDM 4.0).

Responsibilities

• Lead engineering for ServiceNow Integrated Risk Management platform.
• Define architecture and collaborate with multi-functional teams.
• Mentor and inspire engineering teams for effective communication.

Skills

ServiceNow Platform

Governance, Risk and Compliance

Data Management

CI/CD

Cross-team Collaboration

Education

Bachelor's degree in Computer Science

Advanced degree in a related field

Tools

ServiceNow

Google Cloud Platform

AuditBoard

Archer

Job description

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.

You are an enthusiastic engineering leader with expertise and interest in the ServiceNow Platform.

You can inspire engineering teams to implement a maintainable and efficiently operational Integrated Risk Management platform within the ServiceNow ecosystem and integrate seamlessly with other American Express components in the Google Cloud Platform.

Beyond engineering focused talents, you enjoy improving cross team cohesion, federated decision making, and mentoring for precise communication and agreement.

Responsibilities:

• Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform.
• Define the architecture and infrastructure for ServiceNow platform.
  
• Implement and Integrate the platform with American Express’ internal capabilities.
  
• Coordinate and collaborate with multi-functional teams (authentication, infrastructure, data, etc) for operational aspects of ServiceNow.
  
• Establish upstream and downstream integrations using ServiceNow Integration Hub.
  
• Platform support, maintain observability metrics, resiliency and business continuity.
• Data management, storage and data protection.
• Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment.
  
• All stages of the software delivery life cycle for the ServiceNow platform.
• Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform.
  
• Stay ahead of the vendor releases and take the ServiceNow IRM platform through patching and upgrade cycles.
  
• Influence the product roadmap of ServiceNow to enable important platform level features.
• Mentor, Coach, and Inspire engineers.
• Advocate for ServiceNow standard process to American Express partners.

Required:

• Bachelor’s degree or equivalent experience in computer science, or a related field - advanced degree preferred.
• 10+ years of technology leadership in a highly regulated environment.
• Significant experience of delivery of complicated Governance, Risk and Compliance platforms.
• Experience with ServiceNow IRM offerings.
  
• Familiarity with AuditBoard.
• Excellent knowledge of Common Service Data Model (CSDM 4.0) and ServiceNow Configuration Management Database (CMDB) structure.

Beneficial Experience:

• Archer.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.

We are looking for a dynamic Engineering Director specializing in ServiceNow to join the Global Risk & Compliance Technology (GRCT) organization. The GRCT team crafts, develops, and supports critical components and platforms for new products being launched to support and improve our industry-leading credit and fraud risk practices and deliver on our platform vision. You will own the workload and priority of the Engineering teams as well as relationships with product owners, business teams, and third-party product vendors.

You are an enthusiastic engineering leader with expertise and interest in the ServiceNow Platform.

You can inspire engineering teams to implement a maintainable and efficiently operational Integrated Risk Management platform within the ServiceNow ecosystem and integrate seamlessly with other American Express components in the Google Cloud Platform.

Beyond engineering focused talents, you enjoy improving cross team cohesion, federated decision making, and mentoring for precise communication and agreement.

Responsibilities:

• Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform.
• Define the architecture and infrastructure for ServiceNow platform.
  
• Implement and Integrate the platform with American Express’ internal capabilities.
  
• Coordinate and collaborate with multi-functional teams (authentication, infrastructure, data, etc) for operational aspects of ServiceNow.
  
• Establish upstream and downstream integrations using ServiceNow Integration Hub.
  
• Platform support, maintain observability metrics, resiliency and business continuity.
• Data management, storage and data protection.
• Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment.
  
• All stages of the software delivery life cycle for the ServiceNow platform.
• Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform.
  
• Stay ahead of the vendor releases and take the ServiceNow IRM platform through patching and upgrade cycles.
  
• Influence the product roadmap of ServiceNow to enable important platform level features.
• Mentor, Coach, and Inspire engineers.
• Advocate for ServiceNow standard process to American Express partners.

Required:

• Bachelor’s degree or equivalent experience in computer science, or a related field - advanced degree preferred.
• 10+ years of technology leadership in a highly regulated environment.
• Significant experience of delivery of complicated Governance, Risk and Compliance platforms.
• Experience with ServiceNow IRM offerings.
  
• Familiarity with AuditBoard.
• Excellent knowledge of Common Service Data Model (CSDM 4.0) and ServiceNow Configuration Management Database (CMDB) structure.

Beneficial Experience:

• Archer.
• Google Cloud Platform.
• US Regulated Financial Services experience.
  

Salary Range: $170,000.00 to $255,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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