Sr. Director, Engineering Operations, Hyperforce Platform Services

Salesforce, Inc.; Washington (IL); Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Senior Director of Engineering Operations to lead transformative initiatives within their Hyperforce Platform Services. This role emphasizes strategic vision, budget management, and cross-functional collaboration to enhance performance metrics and drive innovation. The ideal candidate will possess over a decade of experience in engineering operations, showcasing strong leadership and analytical skills. Join a forward-thinking company that values diversity and empowers its employees to make impactful changes in the tech landscape.

Qualifications

• 10+ years in Business/Engineering Operations or related fields.
• Strong organizational and analytical skills.

Responsibilities

• Support leadership in improving key performance metrics.
• Drive engineering culture initiatives related to org design.

Skills

Business/Engineering Operations

Analytical Skills

Collaboration

Leadership

Problem-solving

Communication

Job description

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Sr. Director, Engineering Operations, Hyperforce Platform Services

Apply remote type: Office, Tech-Flexible locations: California - San Francisco, California - Palo Alto, Illinois - Chicago, Washington - Seattle, Washington - Bellevue

Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: JR282378

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Hyperforce Platform Services (HPS) leads Salesforce and our customers through the monumental transformations of the public cloud and AI revolution. We deliver innovation that powers the world’s #1 most trusted AI CRM. We transform how work gets done with AI, providing unprecedented engineering productivity, automation, and proactive resolution for security, availability, performance, efficiency, and scale. Our strategy enables long-term success, new business opportunities, agility, cost efficiency, and new product capabilities.

Our dedication to trust, innovation, productivity, profitability, and equality is at the core of everything we do. We embrace diversity, inclusion, and leverage AI across our teams.

Role Description

The Senior Director, Engineering Operations, plays a key role in setting strategic vision, managing rhythms, overseeing budgets, and managing headcount for the Salesforce Database (SDB) team. Reporting to the VP of Engineering Operations, this role requires strong relationship management skills across engineering, finance, employee success, and other groups to drive results.

The SDB team provides highly available databases for Salesforce applications, including distributed storage for public clouds. We focus on trusted enterprise cloud computing, innovation, and collaboration across our technology stack. We seek engineers and leaders passionate about RDBMS technology at massive scale and continuous innovation.

Key Responsibilities

• Engineering Operations: Support leadership in improving key performance metrics through dashboards, action plans, and monitoring security, availability, access, etc.
• Thought Leadership: Lead with innovation, challenge the status quo, and understand AI's impact on business transformations.
• Organization Transformation: Drive engineering culture initiatives related to org design, training, and leadership development.
• Strategy: Develop content and messaging for SDB's strategic initiatives and accomplishments.
• Business Planning: Collaborate cross-functionally on business and strategic planning, prioritizing initiatives.
• Rhythm of the Business: Establish operating cadences and governance to optimize leadership time and strategic execution.
• Stakeholder Management: Influence and execute strategies, breaking down issues into components for solutions.
• Budget Management: Manage budgets, analyze variances, and forecast across all spend categories.
• Communications & Branding: Ensure effective communication channels for leadership and organization-wide updates.
• Process Optimization: Improve internal business processes across partner functions.
• Roster and Headcount Management: Support planning, allocation, and governance of headcount.

Requirements

• 10+ years in Business/Engineering Operations or related fields
• Strong organizational and analytical skills
• Effective collaboration with technical and business teams
• Influence and alignment skills across perspectives

Skills Desired

• Engineering background, SaaS focus
• Leadership and influencing skills
• Team management experience in matrix environments
• Motivational and collaborative abilities
• Excellent communication skills
• Problem-solving mindset
• High energy, disciplined execution

Additional Information

Accommodations: Submit requests via the Accommodations Request Form if needed due to disability.

Posting Statement: Salesforce is an equal opportunity employer committed to diversity and inclusion, with policies to prevent discrimination and promote merit-based decisions.

Salary ranges vary by location, with details provided for different states. Compensation includes potential incentives, equity, and benefits. More info at Salesforce Benefits.

About Us

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. We help companies connect with customers and empower individuals to grow and innovate. Join us to make a difference.