Engineering Director – Marketer Experience

American Express; New York (NY); Hybrid; USD 170,000 - 255,000; Full time

Job summary

An established industry player is seeking a dynamic Engineering Director to lead the Marketing Transformation team. This role involves crafting innovative software solutions using Adobe platforms and driving customer engagement through technology. You'll collaborate with product and business teams to enhance marketing capabilities, ensuring high-quality user experiences while navigating a fast-paced Agile environment. Join a team of passionate professionals dedicated to pushing the boundaries of technology and delivering exceptional results. If you're ready to make a significant impact in a collaborative setting, this opportunity is for you!

Benefits

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive medical, dental, vision insurance

Flexible working model

20+ weeks paid parental leave

Free access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Extensive background in Software Product Engineering and Computer Science.
• 10+ years of experience building and deploying large scale products on SaaS platforms.
• Strong understanding of Customer Marketing technology ecosystem.

Responsibilities

• Lead teams in iterative product development using lean principles.
• Collaborate with product owners and designers to ensure high quality releases.
• Drive strategic change in tools and processes.

Skills

Agile development

Adobe Workfront

AEM Assets & AEM Sites

AEP Platform

Python

Google Big Query

Rest API

CSS

HTML

Java

Javascript

React

Spring framework

Redis

Relational database

Cloud computing

UNIX

Web Services

Education

Bachelor’s Degree in Computer Science

Computer Engineering

Information Technology

Tools

Adobe Workfront

AEM

Google Big Query

Job description

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology (Adobe), enterprise communications, travel and lifestyle, and automation. The Marketing Transformation team is part of USCDT, employs a ground-breaking focus with development responsibilities for customer & marketer facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. The Marketing Transformation team leads the technology strategy and engineering delivery of marketing activities, campaigns, and management of marketing assets.

This position works closely with the Product and Business teams to craft, develop and support critical components and platforms for majority of Marketing products and services, that drive current and prospective customer acquisition and loyalty via multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.

The ideal candidate is required to be accomplished in the development and deployment of complex software solutions using Adobe’s Workfront, AEM and AEP platform. The candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the Adobe platforms & connectivity with Enterprise systems. You are required to have a futuristic mindset, ability to question status quo and technologically advance the platforms.

This is an opportunity to work in a fast-paced, Scaled Agile environment and work with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity. Be part of the exciting transformation world and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge and bringing innovation to life!

JobResponsibilities:

•Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design

•Collaborate successfully with product owners, designers, and a broad set of internal Technical partners (across multiple internal groups)

•Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and align with regulatory requirements.

•Partner with peers in technologies to find opportunities for code sharing, common services, joint development, etc.

•Keep up with the latest industry research and emerging technologies to ensure we are appropriately demonstrating new techniques and capabilities.

•Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity. Own and lead HR processes such as performance reviews, talent development, etc.

•Flawless interpersonal skills and ability to partner with executive leadership to push Technical solutions forward.

•Recruit top talent with technical skills, growth potential, design sensibility, and emotional intelligence.

•Lead teams in iterative product development using lean principles.

•Passion, energy, personal accountability, and a desire to lead others to excellence.

•Build and demonstrate strong relationships with business and Technology partners.

•Drive strategic change in tools and process.

•Deep appreciation for the importance of elegant solutions to Technical challenges.

•Consistently question assumptions, challenge the status quo, and strive for improvement.

•Never settle for being “good enough”.

Qualifications

•Extensive background in Software Product Engineering and Computer Science.

•Strong Experience in Agile development, code review, Workfront, AEM Assets & AEM Sites (Cloud), AEP Platform (AJO), Python, Google Big Query, Rest API, CSS, HTML, Java, Javascript, React, Spring framework, Redis, Relational database, Cloud computing, UNIX and Web Services.

•Moderate or higher skill in SOA, Restful, Asynchronous and Microservices technologies for large scale environments.

•Strong understanding and experienced in CICD and DevOps

•In depth knowledge of Customer Marketing technology ecosystem and related programs is preferred

•Knowledge of American Express Marketing & Data platforms a plus

•The ability to communicate complex technical concepts clearly and concisely to non-technical individuals

•Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.

•Hands on experience with technology planning and road mapping

•Proven track record to lead problem analysis and resolution

•Bachelor’s Degree in Computer Science, Computer Engineering or Information

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology (Adobe), enterprise communications, travel and lifestyle, and automation. The Marketing Transformation team is part of USCDT, employs a ground-breaking focus with development responsibilities for customer & marketer facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. The Marketing Transformation team leads the technology strategy and engineering delivery of marketing activities, campaigns, and management of marketing assets.

This position works closely with the Product and Business teams to craft, develop and support critical components and platforms for majority of Marketing products and services, that drive current and prospective customer acquisition and loyalty via multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.

The ideal candidate is required to be accomplished in the development and deployment of complex software solutions using Adobe’s Workfront, AEM and AEP platform. The candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the Adobe platforms & connectivity with Enterprise systems. You are required to have a futuristic mindset, ability to question status quo and technologically advance the platforms.

This is an opportunity to work in a fast-paced, Scaled Agile environment and work with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity. Be part of the exciting transformation world and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge and bringing innovation to life!

JobResponsibilities:

•Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex integrated architectures, coding systems, and interface design

•Collaborate successfully with product owners, designers, and a broad set of internal Technical partners (across multiple internal groups)

•Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and align with regulatory requirements.

•Partner with peers in technologies to find opportunities for code sharing, common services, joint development, etc.

•Keep up with the latest industry research and emerging technologies to ensure we are appropriately demonstrating new techniques and capabilities.

•Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity. Own and lead HR processes such as performance reviews, talent development, etc.

•Flawless interpersonal skills and ability to partner with executive leadership to push Technical solutions forward.

•Recruit top talent with technical skills, growth potential, design sensibility, and emotional intelligence.

•Lead teams in iterative product development using lean principles.

•Passion, energy, personal accountability, and a desire to lead others to excellence.

•Build and demonstrate strong relationships with business and Technology partners.

•Drive strategic change in tools and process.

•Deep appreciation for the importance of elegant solutions to Technical challenges.

•Consistently question assumptions, challenge the status quo, and strive for improvement.

•Never settle for being “good enough”.

Qualifications

•Extensive background in Software Product Engineering and Computer Science.

•10+ years of demonstrable experience building and deploying large scale products on SaaS platforms (Adobe)

•Strong Experience in Agile development, code review, Workfront, AEM Assets & AEM Sites (Cloud), AEP Platform (AJO), Python, Google Big Query, Rest API, CSS, HTML, Java, Javascript, React, Spring framework, Redis, Relational database, Cloud computing, UNIX and Web Services.

•Moderate or higher skill in SOA, Restful, Asynchronous and Microservices technologies for large scale environments.

•Strong understanding and experienced in CICD and DevOps

•In depth knowledge of Customer Marketing technology ecosystem and related programs is preferred

•Knowledge of American Express Marketing & Data platforms a plus

•The ability to communicate complex technical concepts clearly and concisely to non-technical individuals

•Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.

•Hands on experience with technology planning and road mapping

•Proven track record to lead problem analysis and resolution

•Bachelor’s Degree in Computer Science, Computer Engineering or Information

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and thePay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window:https://www.dol.gov/agencies/ofccp/postersto access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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