Engineer – Technical Support

Visionunlimited; Northern (KY); Hybrid; USD 6,200 - 10,000; Full time

Job summary

Vision Unlimited’s client seeks an Engineer - Technical Support to design, install, configure and analyze unified communications and contact center solutions for enterprises. The role is remote and aligned to US shift timings.

Responsibilities include gathering requirements, designing PBX/CC/WFO, installing PBXs/SBCs, CRM integration, and troubleshooting QoS while providing regular status updates and design documents.

Qualifications

• Candidate should have minimum BE/ME/MCA in Computer Science or related courses.

Responsibilities

• Gather detailed requirements from end-customers.
• Design a PBX, contact center, and WFO solution for customers.
• Install and configure PBXs, SBCs, and contact center servers.
• Interface with customers on operational issues and drive resolutions using SOPs.
• Work with network diagnosis tools and analyze logs and reports.
• Coordinate CRM integration with PBX/Contact center solutions.
• Design and implement effective inbound and outbound call flows.
• Troubleshoot QoS related issues.
• Debug application issues by analyzing server logs.
• Provide regular status reports to management.
• Create solution design documents for customer sites.

Skills

Communication Skills

Networking

TCP/IP

DNS

DHCP

Routers

Switches

Firewalls

VOIP Protocols

Education

B.Tech

MCA

MTech

Job description

October 7, 2025### Engineer - Technical SupportThe person will work as a part of a dynamic team responsible for designing, installation, configuration and performance analysis of unified communication and contact center solutions for small, medium, and large enterprises.**Job Responsibilities:**- Gather detailed requirements from end-customers- Design a PBX, contact center, and WFO solution for customers- Install and configure PBXs, SBCs, and contact center servers- Interface with customers on operational issues, and in the back-end, by asking questions of, and/or assigning issues to, client company's engineers, facilitating communications and driving customer issues to resolution using standard operating procedures- Work with network diagnosis tools, tracking/creating issues, providing run-time applicationadministration based on analysis of logs, alerts and various other diagnostic reports- Coordinate integration of CRM Software with PBX/Contact center solutions- Design and implement effective inbound and outbound call flows- Troubleshoot QoS related issues- Perform troubleshooting and analysis to assess root cause of issues- Debug application issues by analyzing server logs- Drive implementation issue resolutions as reported by project team and customers- Provide hands-on troubleshooting support and engage product houses as needed using established escalation process- Communicate in an effective way with internal and external clients- Provide regular status reports to management- Work on creating solution design documents for customer sites**Requirements:**- Candidate should have minimum BE/ME/MCA in Computer Science or related courses- Understanding TCP/IP network environment- Knowledge of DNS, DHCP, TCP/IP and other network protocols- Good knowledge of operation of Routers, Switches, Firewalls/NATs- Strong technical, logical, and analytical skills- Familiarity with SIP, H.323, and other VoIP protocols- Good with database concepts (Oracle, SQL) and query writing- Knowledge of call routing concepts- Ability to communicate effectively in English, verbally and in writing, with technical, business, and management staffShould be open to work in US shift timings**Job Category:** Technical Support Engineer**Job Type:** Full Time**Job Location:** Remote**Skills:** Communication Skills Networking TCP/IP Network Protocols DNS DHCP Routers Switches Firewalls VOIP Protocols**Company:** Client of Vision Unlimited**Education:** B.Tech MCA MTech**Salary:** 6 - 10 lpa## Apply for this position