CSSC Manager, OEM Technical Solutions

GRUNDFOS; Aurora (IL); Hybrid; USD 96,400 - 149,310; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Flexible hours and home working

Parental support

Job summary

Grundfos is seeking a Customer Sales & Support Center Manager, OEM Technical Solutions, to lead an internal sales support team delivering technical solutions, quotations, and customer service across digital, phone, and email channels for OEM customers.

You will mentor engineers, ensure quotes within SLA, drive improvements, and collaborate with CSSC leaders. Hybrid work from any Grundfos office in North America; US-based candidates welcome.

Qualifications

• Bachelor's degree or equivalent work experience (5+ years).
• Minimum 3 years of management experience in a technical sales support, application engineering, or similar customer-facing technical environment.
• Proven experience leading and developing teams with a focus on customer service excellence and technical solutions.
• Excellent communication and networking skills together with the ability to build strong and trusting relationship with both Internal and External Stakeholders.

Responsibilities

• Manage, mentor, and develop a team of application engineers, optimising resource allocation to ensure optimal coverage, performance, and professional growth.
• Ensure world-class technical quotations, product sizing, and solution advice are delivered within SLA targets and aligned with strategic priorities.
• Proactively identify and implement improvements to team efficiency, customer satisfaction, and sales performance.
• Lead the team to achieve targets and critical operating tasks through the Performance and Development Dialogue process, fostering a sales-minded culture.
• Collaborate with other CSSC Managers to share best practices, benchmark performance, and ensure common process alignment.
• Monitor team health, safety, and wellbeing while participating in hiring and ongoing employee development dialogues.

Skills

People management

Technical leadership

Customer service excellence

Communication skills

Networking

Team development

Education

Bachelor's degree or equivalent

Tools

SAP (CRM/C4C/SD)

Job description

Are you a technically skilled leader who thrives on building high-performing teams that deliver world-class customer solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Sales & Support Center (CSSC) Manager, OEM Technical Solutions, you will be leading and developing an internal sales support team to deliver exceptional technical solutions, quotations, and customer service across digital, telephone, and email channels for our OEM customers.

You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position follows a hybrid work model and may be based from any Grundfos office across the United States, Canada, or Mexico.

What You Will Be Doing

As a key part of the Customer Sales & Support Centre (CSSC) team, you\'ll create impact by driving customer satisfaction and sales growth by empowering your team to deliver timely, expert technical support that strengthens Grundfos\'s reputation as a trusted partner.

Your main responsibilities are to:

• Manage, mentor, and develop a team of application engineers, optimising resource allocation to ensure optimal coverage, performance, and professional growth.
• Ensure world-class technical quotations, product sizing, and solution advice are delivered within SLA targets and aligned with strategic priorities.
• Proactively identify and implement improvements to team efficiency, customer satisfaction, and sales performance.
• Lead the team to achieve targets and critical operating tasks through the Performance and Development Dialogue process, fostering a sales-minded culture.
• Collaborate with other CSSC Managers to share best practices, benchmark performance, and ensure common process alignment.
• Monitor team health, safety, and wellbeing while participating in hiring and ongoing employee development dialogues.

What Makes You a Great Fit

Above all, you are a customer-focused technical leader with strong people management skills, similar product knowledge, and a passion for continuous improvement and team development. We would also imagine that you have:

• A bachelor\'s degree in a relevant field, or equivalent work experience (5+ years).
• Minimum 3 years of management experience in a technical sales support, application engineering, or similar customer-facing technical environment.
• Proven experience leading and developing teams with a focus on customer service excellence and technical solutions.
• Excellent communication and networking skills together with the ability to build strong and trusting relationship with both Internal and External Stakeholders.

It is a plus if you also have:

• Experience with pump systems, water technology, or OEM/industrial applications.
• Familiarity with Grundfos products, selection tools, and market applications.
• Strong working knowledge of SAP (CRM/C4C/SD).
• Track record of driving process improvements and fostering a sales-oriented team culture.
• The ability to communicate in Spanish.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days\' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position for candidates in Canada is CAD105,200 – CAD159,020, and for candidates in the US is USD96,400 – USD149,310. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos\’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Oakville, ON, Canada and Lenexa, KS, USA.

Qualified candidates must be authorized to work in the country of application without the need for employment-based visa sponsorship now or in the future.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can\'t. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

This opportunity is for an existing position within our organization.

Our recruitment process is entirely human-driven; we do not employ artificial intelligence or automated systems to evaluate or screen applications.

We are committed to providing a fair and accessible hiring process.

Are you ready to unlock possibilities at Grundfos?