Engineer, Site Reliability

Vanguard; Malvern (Chester County); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Vanguard in Malvern, PA seeks a Senior Reliability Engineer to lead the technical strategy and evolution of PWTech reliability platforms across hundreds of applications and client-facing systems.

You will design production-grade software for incident detection, diagnostics, remediation, resiliency, and operational intelligence, and drive enterprise observability with telemetry, tracing, metrics, and insights. The role supports a hybrid work model.

Qualifications

• Eight years of related experience with at least two years of development experience.
• Undergraduate degree or equivalent mix of training and experience.
• Graduate degree preferred.

Responsibilities

• Lead the technical strategy, architecture, and evolution of PWTech reliability engineering platforms across hundreds of applications and client-facing systems.
• Design and build production-grade software and platforms for automated incident detection, diagnostics, remediation, resiliency, and operational intelligence.
• Drive enterprise observability and diagnostics capabilities with telemetry, distributed tracing, metrics, and insights across cloud-native tech.
• Define and codify resilient patterns and promote adoption via reusable frameworks and standards.
• Influence engineering teams and leaders to bake reliability into systems from inception.
• Lead resolution of complex reliability challenges with root cause analysis and durable solutions.
• Participate in special projects and perform other duties as assigned.

Skills

Distributed systems

Technical leadership

Java/JavaScript

AWS

Observability

Python scripting

Education

Undergraduate degree

Graduate degree preferred

Job description

Core Responsibilities

• Lead the technical strategy, architecture, and evolution of PWTech reliability engineering platforms and capabilities, ensuring they scale across hundreds of applications and critical client-facing systems.
• Design and build production-grade software and platforms that improve reliability outcomes, including automated incident detection, diagnostics, remediation, resiliency engineering, and operational intelligence.
• Drive enterprise observability and diagnostics capabilities, enabling consistent telemetry, distributed tracing, metrics, and operational insights across cloud-native technologies and application stacks.
• Define and codify resilient application and platform patterns, such as graceful degradation, circuit breakers, load shedding, fault isolation, failover, and automated recovery, driving adoption through reusable software, frameworks, and engineering standards.
• Influence engineering teams and technology leaders across the organization, establishing technical standards and ensuring reliability is designed into systems from inception.
• Lead the resolution of complex reliability and production challenges, identifying systemic risks, driving root cause analysis, and engineering durable solutions that improve long-term resilience.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of eight years related experience, with at least two years of development experience.
• Undergraduate degree or equivalent combination of training and experience.
• Graduate degree preferred.

Preferred Skills

• Experience designing, building, and operating production-facing platforms or engineering capabilities that achieve broad adoption and deliver measurable reliability, operational, or business outcomes.
• Deep expertise in distributed systems architecture, including scalability, availability, resiliency, fault tolerance, performance optimization, and production operations at scale.
• Strong technical leadership and influence skills, with a demonstrated ability to drive architecture decisions, establish technical standards, and align multiple teams on engineering direction.
• Deep expertise in Java or JavaScript, with hands-on experience developing and operating software in modern cloud-native and microservices environments.
• Demonstrated ability to diagnose and resolve complex production issues, perform root cause analysis, and engineer durable solutions that prevent recurrence.
• Hands-on experience with AWS and modern cloud architecture patterns.
• Experience with observability and telemetry platforms, including metrics, logging, distributed tracing, and production diagnostics. Experience with OpenTelemetry is strongly preferred.
• Proficiency with Python or similar scripting languages to develop automation, tooling, and operational workflows.
• Strong software engineering fundamentals, systems thinking skills, experience solving complex reliability challenges, and the ability to influence across teams and drive engineering best practices.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.