Manager, Platform Engineering

Vanguard; Wayne (PA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Vanguard is seeking a Manager, Platform Engineering to lead platform development, maintenance, and support across enterprise systems. The role requires guiding technical teams, resolving complex platform issues, and delivering enterprise infrastructure projects.

The incumbent collaborates with stakeholders to deploy new technologies while maintaining high service levels through continuous improvement initiatives.

Qualifications

• Eight years of related work experience minimum.
• Undergraduate degree in a related field or equivalent combination of training and experience.

Responsibilities

• Hires, evaluates, and supervises crew; provides guidance and training to develop crew; sets performance standards and reviews performance.
• Manages the resolution of the most complex platform issues elevated from staff and clients.
• Manages technical support staff who implement, monitor, troubleshoot, and install platforms across all systems; plans and executes short-range goals and strategies.
• Develops and implements changes to department policies and procedures to meet changing business needs; leads continuous improvement initiatives.
• Deliveries hardware and software maintenance; collaborates to develop and maintain standards for platforms; implements enterprise-wide technology projects.
• Develops technical standards to serve Vanguard needs; manages ongoing performance of IT vendor products and services.
• Learns client area business functions to address business needs with appropriate technical tools.
• Participates in special projects and performs other duties as assigned.

Skills

Leadership

Team management

Performance management

Education

Bachelor's degree in a related field

Tools

Control-M

AWS Certification

Job description

The Manager, Platform Engineering, is responsible for leading platform development, maintenance, and support across enterprise systems. This role involves managing technical teams, resolving complex platform issues, implementing infrastructure projects and developing technical standards. The individual collaborates with key stakeholders to ensure the effective deployment of new technologies and maintains high service levels through continuous improvement initiatives.

Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Manages the resolution of the most complex platform issues elevated from staff and clients.
• Manages technical support staff who implement, monitor, troubleshoot, and install platforms across all systems. Plans, develops, and executes short range goals and strategies to meet department, divisional, and corporate objectives.
• Develops and implements changes to department policies and standard operating procedures to meet changing business needs. Identifies opportunities for continuous improvement. Leads quality initiatives to improve the delivery of service levels.
• Responsible for delivering hardware and software maintenance and ensuring maintenance of critical technology is completed. Collaborates with key stakeholders to develop and maintain standards for platforms. Implements new technologies for enterprise-wide infrastructure projects.
• Develops technical standards to serve Vanguard technical needs. Manages the ongoing performance of IT vendor products and services
• Learns and understands client area business functions and requirements. Determines the appropriate technical tool to address the client's business needs.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of eight years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.

Nice to have

• Control-M Expertise
• AWS Certification

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.