Engineer- Servicenow

Tata Consultancy Services Limited; Metairie (LA); In loco; USD 110.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary Annual Incentive

Medical Coverage: Medical & Health,&D;

Dental & Vision

Disability Insurance

401K Plan

Certification & Training Reimbursement

Commuter Benefits

Vacation, Time Off, Sick Leave & Holyd

Descrizione del lavoro

Tata Consultancy Services Limited is seeking a ServiceNow-focused leader to drive smaller projects, mentor teams, and guide customers on technical decisions and business value. You will design sustainable workflow solutions, translate requirements into clear specs, and oversee direct configuration work while validating partner or customer code.

Join a role demanding deep ServiceNow expertise, hands-on delivery, and a strong ability to communicate complex technical concepts to clients, with

Competenze

• 5+ years of progressive professional services experience or equivalent education and experience.
• Demonstrated success designing and delivering ServiceNow solutions for external customers and leading smaller projects and technical teams.
• Deep expertise in one to two ServiceNow offerings and industry-domain expertise aligned with the supported workflow.
• Strong hands-on configuration skills and experience overseeing and unit-testing code developed by partners or customers.
• Proven success driving complex technical issues through analysis and resolution while maintaining solution quality and platform health.
• Strong customer-facing communication, workshop leadership, advisory, mentoring documentation, and stakeholder-management skills.
• Required certifications: ServiceNow CSA, CAD, and CIS aligned with the supported workflow.
• Ability to travel up to 50%.

Mansioni

• Lead and mentor teams across initiatives from kickoff to close.
• Configure ServiceNow solutions directly and oversee partner or customer code.
• Translate requirements into user stories and acceptance criteria.
• Conduct sprint demos and knowledge transfer with the delivery team.
• Guide adoption, training, and handoffs with the Engagement Manager and Solution Architect.
• Deliver UAT migration and go-live preparations.
• Drive issue resolution, defect remediation, and customer handoffs.

Conoscenze

Service Now

Descrizione del lavoro

Job Description

• Lead smaller projects and teams, drive story execution, share customer successes, and guide customers on technical decisions and business value.
• Develop and apply deep expertise in one to two ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Design sustainable ServiceNow workflow solutions and technical architectures aligned with business objectives, technical standards, and leading practices.
• Translate requirements into technical specifications, acceptance criteria, and user stories while promoting consistent product implementation across engagements.
• Configure ServiceNow solutions directly and oversee and unit-test code developed by partner or customer employees.
• Guide customers through technical documentation and discussions, including business requirement workbooks and implementation decisions.
• Participate in and lead smaller customer workshops to assess current processes and define future-state solutions.
• Coach and mentor Technical Consultants and Associate Technical Consultants on solution design, technical delivery, and project challenges.
• Support scoping activities with sales roles and validate the technical feasibility and delivery approach for proposed work.
• Conduct customer-relevant sprint demonstrations that clearly explain the solution, technical decisions, and business value.
• Drive complex technical issues through analysis, resolution, defect remediation, and customer handoff.
• Provide product feedback based on customer experience and maintain current skills and certifications for the aligned workflow.

Delivery Lifecycle Expectations

• Initiate: Review technical intellectual property from presales, participate in knowledge transfer, review the instance health plan, validate the instance development path, draft the workshop agenda with the Business Process Consultant, lead smaller workshops, support technical scoping, and provide guidance during project kickoff.
• Plan: Lead technical discussions in customer workshops, translate requirements into user stories and technical specifications, define acceptance criteria, create migration plans, and align solution decisions with the Solution Architect and broader delivery team.
• Execute: Configure solutions directly, create technical unit tests, oversee and unit-test partner or customer code, drive story execution, conduct sprint demonstrations, participate in sprint planning, and lead technical knowledge transfer.
• Deliver: Guide UAT migration and go-live preparation, drive defect remediation, and shape adoption, training, transition, and handoff plans with the Engagement Manager, Solution Architect, and Business Process Consultant.
• Close: Lead or support the customer closeout workshop, remediate prioritized defects, facilitate customer handoff, review feedback, provide inputs to success story documentation, and identify product improvement opportunities.

Qualifications

• 5+ years of progressive professional services experience or equivalent education and experience.
• Demonstrated success designing and delivering ServiceNow solutions for external customers and leading smaller projects and technical teams.
• Deep expertise in one to two ServiceNow offerings and industry-domain expertise aligned with the supported workflow.
• Strong hands-on configuration skills and experience overseeing and unit-testing code developed by partners or customers.
• Proven success driving complex technical issues through analysis and resolution while maintaining solution quality and platform health.
• Strong customer-facing communication, workshop leadership, advisory, mentoring documentation, and stakeholder-management skills.
• Ability to tell a clear, customer-relevant story while demonstrating ServiceNow solutions and explaining technical decisions and business value.
• Required certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and a Certified Implementation Specialist (CIS) certification aligned with the supported workflow.
• Ability to independently apply AI tools to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Ability to clearly explain AI system design, ethical implications, and ServiceNow platform use cases while guiding responsible adoption.
• Ability to travel up to 50%.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $110,000 - $130,000 a year

Location

Metairie, LA

Function

TECHNOLOGY

Role

Engineer

ID

438784

Skills

Service Now

Salary Range

$110,000 - $130,000