Engineer - Product

SMS Infocomm; Edgewood (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

SMS Infocomm in Edgewood, Texas is looking for an Engineer to provide technical support for production by solving daily challenges and conducting failure analysis. The ideal candidate will have an Associate degree in engineering or equivalent experience and be skilled in hardware assembly.

The role includes preparing parts for analysis, maintaining positive work relationships, and working in a dynamic environment. A strong command of communication skills and office software is essential.

Qualifications

• Minimum Associate degree or 3+ years of experience as FA engineer.
• Hands-on experience in hardware assembly and disassembly.

Responsibilities

• Provide technical support for production challenges.
• Set up repair line including tools and ESD grounding.
• Prepare parts for second level failure analysis.
• Maintain positive work environment and relationships.

Skills

Technical support

Communication skills

Problem-solving

Analytical skills

Office suite knowledge (Excel, Word)

Education

Associate degree in product design, mechanical, electronic or computer engineering

3+ years equivalent experience as FA engineer

Tools

Windows

Android

Linux tools

UEFI

WINPE

Job description

Overview

The Engineer will provide technical support to production to overcome daily challenges. Engineer will also use procedures and instructions to initiate the analysis process when product failure occurs. Investigations and researched for root causes with analysis documented, recorded, and communicated internally and provide solution. Engineer may contact Client Company for any quality escalations. Responsible for first level failure analysis on Customer Products.

Responsibilities

• Have appropriate knowledge with the various systems including but not limited to Windows, Android, CMD and Linux tools, and procedures used in Production for Repair and failure analysis.
• Help Team to set up repair line including Tools and ESD grounding.
• Skilled in communication, problem solving, and applying experience and expertise.
• Identify optimum analytical approaches critical to problems.
• Requires communication with local and overseas team via emails and conference calls.
• Prepare parts and components for Factory team second level failure analysis.
• Work inside customer lab.
• Other duties as assigned.

Team Leadership (10% of Job)

• Responsible for maintaining a positive work environment while supporting the companys culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well‑being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
• Ensures inventory management and merchandise allocation flows product through the warehouse in the most cost efficient and productive manner.

Qualifications

• Minimum Associate degree in product design, mechanical, electronic or computer engineering with little experience or 3+ years of equivalent experience as FA engineer for computing devices.
• Hands on Experience in hardware assembly and disassembly on computing devices.

Essential Skills

• Requires excellent written and oral communication skills.
• Must have strong Office suite knowledge (Excel, Word etc.).
• Requires moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files such as ini.
• Effectively communicate concepts and solutions with various levels of the organization.
• Effectively liaison between Company and Client.
• Must be able to work cross-functionally with minimal supervision.
• Requires strong analytical and statistical skills.
• Requires flexibility to work overtime for special projects or business supports.

Competencies

• Shows determination to achieve excellent results.
• Finds better ways.
• Demands top performance.
• Inspires commitment.

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Requires the physical ability to lift 25 pounds.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.