Engineer II, End-User Computing

Energizer Holdings, Inc.; Town of Belgium (WI); On-site; USD 40,290 - 55,255; Full time

Job summary

Energizer Holdings, Inc. seeks an End-User Computing Specialist to deliver IT services in the end-user computing environment and assist business users. The role is onsite and based in Europe, with responsibilities spanning desktop, mobile, printers, and network devices.

You will triage and resolve end-user issues, install software, and provide on-site support, while maintaining asset inventories and contributing to IT compliance efforts.

Qualifications

• High School diploma or A+ certification is required.
• 6+ months of experience working directly with end users.
• Knowledge of desktop end-user technologies across PCs, iOS, Android, MAC, Windows.
• Experience supporting office automation software, including MS Office.
• Willingness to stay current with best practices and technologies affecting the business.
• Strong problem solving, multi-tasking, and strong communication skills.

Responsibilities

• Respond to technical assistance requests in person, by phone, or electronically.
• Log IT interactions and maintain communication logs in the ticketing system.
• Provide hardware/software support for MAC, Desktop, Laptop, Printer, and Mobile Devices.
• Research and resolve issues using the global standard ticketing tool and assist analysis.
• Follow EUC procedures to reach issue resolution and install approved software.
• Provide Smarthands support for network/server teams; onsite support and recovery tasks.
• Provide PC user training and ensure high-quality service.
• Manage IT assets; coordinate with Purchasing for inventory refresh and disposal.

Skills

End-user computing

Desktop support

Mac/Windows/iOS/Android

Customer service

Problem solving

Multitasking

Communication

Team collaboration

Education

High School diploma or A+ certification

Tools

MS Office

Job description

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

This position is a key member of the Global Information Technology End-User Computing team responsible for delivering IT services within the end-user computing environment and providing technical assistance to business users. This position is also accountable for triaging end user issues, as well as resolution of IT assets and office automation issues, including PCs, printers, mobile devices and networks. This position is based in Tessenderlo, Belgium and is an onsite position.

Responsibilities

End-User Computing Support

• Respond to requests for technical assistance in person, via phone, electronically or otherwise.

• Log all IT interactions and maintain communication logs in ticketing system.
• Provide hardware/software support, including responsibility for MAC, Desktop, Laptop, Printer, Mobile Devices, etc.

• Research and resolve technical issues using global standard ticketing tool, and assist in problem analysis and reporting.

• Follow standard EUC procedures and best practices in arriving at issue resolution.
• Install, configure, and troubleshoot approved software as per Energizer guidelines.

• Provide Smarthands support for network and server teams, including providing onsite support, maintenance, backup and recovery of local network, server and voice communication resources.

• Provide white-glove support for VIP’s
• Identify and upscale situations requiring urgent attention through use of on-call list, team leadership, and other appropriate resources.
• Track and route problems and requests through to completion, providing timely updates when applicable.

• Provide PC user training.

Application Support

• Provide Stand-by support on rotational basis with other IT staff.
• Travel to site as required after hours to provide physical support for applications as required.
• Maintain understanding of applications and application landscape to be able to provide ad-hoc support.

IT Asset Management

• Manage PC/Printer Site Assets, including site maintenance of inventory for PC/Printers, management of PC disposal, management of network printer / queue, and physical PC and printer placement and moves.
• Coordinate with Purchasing for inventory refresh, and serve as site purchaser for peripheral devices.
• Maintain spare parts inventory.

Technology Solution Deployment & Enhancement

• Deploy and install physical assets, including determining local staging requirements, coordinating with business, and completing testing activities.
• Pro-actively review and refine current processes, make improvements as needed and ensure compliance with audit, statutory and corporate policies and standards.
• Complete assigned project deliverables.
• Stay abreast of industry trends and recommend areas of improvement.

IT Compliance & Audit

• Help drive and adhere to global IT policies and standards.
• Contribute to IT audits.

What we are looking for

Required Skills and Experience

• High School diploma or A+ certification.
• 6+ months of experience working directly with end users.
• Knowledge of desktop end-user technologies, including PCs, virus / malware protection, iOS, Android, MAC and Windows.
• Experience supporting office automation software and tools including MS Office.
• Desire to stay abreast of best practices and technologies that affect the business and ability to retain new skills.
• Advanced problem solving skills and the ability to develop creative solutions proactively.

• Demonstrated ability to multi-task.
• Excellent written and oral communications skills, including ability to document issues and resolutions.
• Excellent interpersonal skills and customer focus with ability to work collaboratively and deliver high-quality outcomes for IT and non-IT colleagues.
• Team player with ability to work independently in a distributed work environment with little direct supervision.

Preferred Skills and Experience

• Experience with large multi-national consumer products company.
• Experience in manufacturing environment.

Come join us!

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.