Engineer II

Spectraforce Technologies, Inc.; North Chicago (IL); On-site; USD 75,000 - 100,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Service Engineer for Analytical Instrumentation to support installation, maintenance, and repair of HPLC, GC, and Mass Spectrometry systems in Lake County, IL.

You will diagnose issues, perform preventive maintenance, and document activities to ensure optimal instrument performance. The role emphasizes strong customer communication, problem solving, and teamwork across sites, with on-site work and occasional local travel.

Qualifications

• Bachelor's degree or higher in a science-related field is highly preferred; equivalent education/experience considered.
• Associates degree or high school diploma with 5+ years of relevant experience may be acceptable.
• 3+ years hands-on experience with analytical instrumentation (spectrophotometers, chromatography systems, MS).
• Able to learn new technologies and communicate with diverse audiences.
• Excellent time management and documentation skills.

Responsibilities

• Develop and maintain technical skills for installation, maintenance, calibration, and repair of analytical lab instrumentation (HPLC, GC, MS).
• Diagnose and resolve instrument performance issues via troubleshooting and preventive maintenance.
• Coordinate problem resolution with cross-functional groups and external suppliers to expedite service.
• Advise customers on maintenance and configurations to improve performance and minimize downtime.
• Review technical documentation and document activities in CMMS.
• Train peers on equipment use, maintenance, calibration, and troubleshooting.

Skills

Troubleshooting

Customer communication

Documentation

Time management

Team collaboration

Education

Bachelor's degree or higher in science/engineering

Associates degree or high school diploma with 5+ years relevant experience

Tools

CMMS

HPLC

GC

Mass spectrometry

Job description

Position Title: Service Engineer, Analytical Instrumentation
Work Location: Lake County, IL 60064
Assignment Duration: 06 Months (Possible Extension)
Work Schedule: M-F, 1st shift, 7-3:30, overtime when needed
Work Arrangement: Onsite (with potential local travel between sites- North Chicago to Abbott Park)

Position Summary:

The Analytical Instrument Service Engineer supports a diverse range of laboratory environments by providing expertise in the installation, maintenance, and repair of advanced scientific instruments (including high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems). This role requires continuous learning to keep pace with evolving laboratory equipment and technologies. Under the guidance of managers, specialists, and engineers, the technician rapidly develops necessary skills to deliver exceptional service and support. Beyond technical mastery, this position is responsible for comprehensive service and customer relationship management-diagnosing instrument issues, performing preventive maintenance, and qualifying chromatography systems. Success relies on strong communication, creativity, and a customer-focused problem-solving approach to keep laboratory operations efficient and help customers achieve scientific goals.

Key Responsibilities:

• Develop and maintain up-to-date technical skills and expertise in the installation, maintenance, calibration, and repair of analytical lab instrumentation such as high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems.
• Diagnose and resolve instrumentation performance issues via troubleshooting, repairs, and preventive maintenance.
• Coordinate problem resolution with cross functional groups and external suppliers to expedite services and repairs.
• Advise customers on preventive maintenance and system configurations to improve performance and minimize downtime.
• Review technical documentation, analyze reports, and recommend corrective actions as needed.
• Use computerized maintenance management systems (CMMS) to track service requests and document activities.
• Train peer technicians on equipment use, maintenance, calibration, and troubleshooting.
• Maintain compliance with company policies, including internal department, quality system, and health and safety policies.
• Meet customer expectations, maintain relationships, and provide follow-up plans.
• Other responsibilities and duties as assigned.

Qualification & Experience:

• Bachelor's degree or higher in a science-related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering, Biology) highly preferred; equivalent education, training, or experience will be considered.
• Associates degree or high school diploma/GED with 5+ years of directly relevant experience may be acceptable.
• 3+ years of hands-on experience with analytical instrumentation, such as Spectrophotometers, Chromatography Systems (LC, GC, HPLC/UPLC, SFC), and Mass Spectrometry Systems.
• Eagerness to learn and keep pace with new technologies and laboratory solutions.
• Ability to communicate effectively with diverse audiences and address specific customer needs.
• Personal integrity and commitment to quality
• Effective time management and ability to prioritize service requests.
• Advanced troubleshooting and analytical problem-solving abilities
• Ability to produce clear and concise documentation
• 3-5 YOE