Engaging Tour Guide & Visitor Experience

Eames Institute; Richmond (VA); On-site; USD 32,000 - 34,000; Part time

Job summary

The Eames Institute is seeking a Tour Associate to provide an engaging, educational experience for visitors at our Richmond location. You will lead public and private tours, support school visits, and assist with onsite and offsite events and programming.

Ideal candidates are strong communicators, comfortable with public speaking, friendly, and organized, with availability for evenings and weekends. Knowledge of art, architecture or design is a plus.

Qualifications

• High school diploma or equivalent; Bachelor's preferred.
• Experience in customer service, education, museums or hospitality.
• Comfortable with public speaking and interacting with diverse groups.
• Dependable, punctual and professional in appearance and attitude.
• Ability to work evenings, weekends and holidays as needed for events.
• Multilingual or fluent in a second language (preferred).
• Knowledge of museum subjects (art history, science, local history) preferred.
• Experience using audio/visual equipment or event support tools (preferred).

Responsibilities

• Tour & Visitor Engagement: Lead guided tours for public and groups at Richmond and during events; greet guests and manage check-in and logistics.
• Provide accurate information on tours, venue, and retail; deliver engaging presentations.
• Prepare retail areas and manage inventory and signage; process Shopify transactions.
• Event Support: assist with public programs, community events and private functions; help with setup, registration and guest services.
• Collaborate with staff to ensure smooth event operations; occasionally serve as event attendant.

Skills

Public speaking

Customer service

Multilingual

Professional appearance

Education

High school diploma

Bachelor's degree in a relevant field preferred

Tools

Shopify

AV equipment

Job description

The Eames Institute is seeking a Tour Associate to provide an engaging, educational experience for visitors at our Richmond location. You will lead public and private tours, support school visits, and assist with onsite and offsite events and programming.

Ideal candidates are strong communicators, comfortable with public speaking, friendly, and organized, with availability for evenings and weekends. Knowledge of art, architecture or design is a plus.