Engagement Technician (Weekdays + Saturday)

ExactCare; Kentucky; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid Time Off

Paid holidays

Short-term disability

Flexible spending

Job summary

AnewHealth is hiring Pharmacy Technicians on our Patient Engagement team to provide a quality experience for patients by resolving inbound questions about their service. Work from a remote closed-door environment, speaking with patients, doctors and facilities by phone while performing essential duties.

Ideal candidates have a high school diploma or GED, current PTCB or NHA certification, and state registration.

Qualifications

• High school diploma or GED required.
• PTCB or NHA certification and active state registration.
• Prior pharmacy setting experience preferred.

Responsibilities

• Answer high-volume inbound calls from patients, resolving questions.
• Collect on patient balances when due.
• Provide exceptional customer service in a remote pharmacy environment.
• Serve as liaison between clinical pharmacists and other medical staff.
• Collaborate with technicians, pharmacists, and specialists to ensure patient care.
• Maintain patient records with accuracy and confidentiality.
• Act as backup support during peak call times.
• Assist patients with questions over the phone, documenting details.

Skills

Remote work

Independent

Self-motivated

Customer service

Pharmacy knowledge

Prescriptions processing

Written and verbal communication

Confidentiality

Multitasking

Ability to work with multiple software

Education

High school diploma/GED

PTCB or NHA certification

State Board of Pharmacy registration

Tools

Pharmacy software systems

Job description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

Pharmacy Technicians on our Patient Engagement team will be primarily focused on providing a quality experience for our patients in resolving inbound questions and concerns about their service with ExactCare. The Technician will work in a remote closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outlined job duties and responsibilities. Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact.

Responsibilities

• Answer high-volume inbound calls from current patients and serve as an ExactCare expert to resolve their questions
• Collect on patient balances when patient has an amount due
• Providing an exceptional customer service experience each day in a closed door, phone-based Pharmacy environment.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
• Partner with technicians, pharmacists, and specialists to ensure that patients receive excellent care with ExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy

Experience

• Must be 18+ years of age
• Prior experience in a pharmacy setting

Skills & Abilities

• Comfortable working in a fully remote and/or phone-based environment.
• Ability to work independently.
• Self-motivated and goal oriented.
• Ability to utilize computer equipment, technology and work within multiple software programs
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough pharmacy and drug knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Unless otherwise specified or approved, department business hours are Monday-Friday, 7:00am-9:00pm Eastern Time and Saturday-Sunday, 9:00am-5:30pm Eastern Time. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel

Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includesmedical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits,401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.