Engagement Technician (Weekdays + Saturday)

ExactCare Pharmacy; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid time off

Job summary

AnewHealth is seeking a Pharmacy Technician on our Patient Engagement team. This fully remote role involves speaking with patients, doctors, and facilities to resolve service questions and coordinate care.

You will work in a closed-door environment, using multiple pharmacy software systems and maintaining strict confidentiality. Ideal candidates have a high school diploma or GED, PTCB/NHA certification, and a state registration.

Qualifications

• Must have a high school diploma or GED and hold a PTCB or NHA certification.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Prior experience in a pharmacy setting and ability to work remotely.

Responsibilities

• Answer high-volume inbound calls from current patients and resolve questions.
• Collect on patient balances when due and maintain records with accuracy.
• Provide exceptional customer service in a closed-door, phone-based environment.
• Serve as liaison between clinical pharmacists and medical professionals.
• Collaborate with technicians, pharmacists, and specialists to deliver care.
• Maintain patient records with confidentiality and attention to detail.
• Provide backup support during peak call times and high-volume periods.
• Communicate clearly about prescriptions, transfers, and clarifications.

Skills

Remote work

Excellent communication

Independent worker

Customer service

Pharmacy knowledge

Phone etiquette

Education

High school diploma/GED

PTCB or NHA certification

State Board of Pharmacy registration

Tools

Pharmacy software systems

Job description

Job Details

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Pharmacy Technicians on our Patient Engagement team will be primarily focused on providing a quality experience for our patients in resolving inbound questions and concerns about their service with ExactCare. The Technician will work in a remote closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outlined job duties and responsibilities. Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact.

Responsibilities

• Answer high-volume inbound calls from current patients and serve as an ExactCare expert to resolve their questions
• Collect on patient balances when patient has an amount due
• Providing an exceptional customer service experience each day in a closed door, phone-based Pharmacy environment.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
• Partner with technicians, pharmacists, and specialists to ensure that patients receive excellent care with ExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Embodied AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma/GED Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy

Experience

• Must be 18+ years of age
• Prior experience in a pharmacy setting

Skills & Abilities

• Comfortable working in a fully remote and/or phone-based environment.
• Ability to work independently.
• Self-motivated and goal oriented.
• Ability to utilize computer equipment, technology and work within multiple software programs.
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough pharmacy and drug knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Unless otherwise specified or approved, department business hours are Monday-Friday, 7:00am-9:00pm Eastern Time and Saturday-Sunday, 9:00am-5:30pm Eastern Time. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel

Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements. This is a remote position.

Benefits

• AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.
• Medical, dental and vision coverage are effective 1st of the month following date of hire.

Equal Employment Opportunity

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Company Overview

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. The company enables better health and quality of life for patients while helping the healthcare organizations who support them improve key clinical and cost outcomes. Established in 2023 through the combination of ExactCare Pharmacy and Tabula Rasa HealthCare, AnewHealth provides a suite of solutions that includes comprehensive pharmacy services with national dispensing; proprietary science-based technology to optimize medication therapy; full-service pharmacy benefit management; and specialized support services for PACE (Program of All-Inclusive Care for the Elderly). Today, AnewHealth cares for more than 100,000 people nationwide through strong healthcare partnerships with risk-bearing providers, primary and specialty care providers, kidney care and dialysis providers, home health organizations, and managed care plans.

Culture and Inclusion

Want to learn more about working at AnewHealth? Visit our website to explore who we are, discover our award-winning culture and benefits, and watch our video to get a closer look. AnewHealth and its affiliated companies are equal opportunity employers. We celebrate diversity and are committed to fostering an inclusive environment for all employees.