Engagement Support Worker

Transformationunitgm; Michigan; On-site; USD 31,000 - 38,000; Full time

Job summary

A leading health service provider is looking for an Engagement Support Worker to enhance patient engagement with Children and Young People's services. This role involves working closely with families and representing the needs of children in a supportive manner. Successful candidates will demonstrate strong communication and organizational skills, along with a solid understanding of children's health needs.

Benefits

Flexible working options

Health and wellbeing support

Career development opportunities

Qualifications

• Experience in assessing patient concerns sensitively.
• Knowledge of safeguarding principles.
• Evidence of report writing.

Responsibilities

• Manage patient engagement and coordination.
• Provide emotional support to patients and families.
• Document and monitor care coordination aspects.

Skills

Communication skills

Patient support

Empathy

Leadership

Organizational skills

Education

Formal training in communication skills

Job description

Main area Children & Young People's Gender Service Grade Band 5 Contract Permanent Hours

• Full time
• Part time
• Job share

37.5 hours per week Job ref 387-WC4989-HN

Employer University Hospitals Bristol and Weston NHS Foundation Trust Employer type NHS Site Bristol Royal Hospital for Children Town Bristol Salary £31,049 - £37,796 pa pro rata Salary period Yearly Closing 11/07/2025 23:59

Engagement Support Worker

Band 5

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

This is a great opportunity requiring compassion, empathy and organisation. The role is to work closely with the Multi-professional Team (MDT), and under the supervision and guidance of the Coordination and Engagement Manager to ensure patient engagement with delivery of care to Children and Young People (CYP) and their families. This will involve being amongst the family’s first contact with the service, and an on-going bridge between them and the Multi-professional team of clinicians and managers involved in their care.

The postholder will be required to work up to 37.5 hours per week.

Main duties of the job

• To be responsible for the daily management, coordination and smooth running of the Engagement Team group, including workload, staff development & wellbeing including coordination of peer review & supervision.
• To case manage and be the point of contact for patients and families.
• Co-ordinate support, referring and liaising effectively with all professions, agencies and other parties involved with families.
• Promote and help implement timely attendance to appointments
• Manage and lead virtual, telephone and face to face appointments with families.
• Travel to various clinic locations across the South West
• Provide emotional support to patients and families, including at times of crisis.
• To provide information about further support appropriate to the patient’s needs
• Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
• Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit (including, Clinical Document System, Careflow EPR, Evolve and service data collection)

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Qualifications & Training

• Formal training or experience in communication skills, preferably at level 2 or above
• Formal training or use of evidence based patient support (eg, MI, SFBT, CBT)
• Has an in-depth knowledge of children’s health needs and services, including awareness of ‘The Cass Review’
• Experience of assessing patient concerns in a sensitive and supportive way
• Knowledge of safeguarding principles and processes
• Evidence of report writing, including collation and presentation of data
• Experience of designing and delivering information events
• Experience of involvement in service users advocacy and complaints resolution
• Experience of line management and managing rotas
• Knowledge of at least one evidenced based model of patient support (eg.MI, SFBT, CBT) and experience of applying this with patients

Skills

• Excellent leadership and management skills (e.g. motivating and engaging the team towards a shared vision; implementing NHS and local policy; ability to organise workload and delegate appropriately, ability to meet deadlines)
• Ability to work constructively both as a team leader and as part of a team
• Ability to assess the needs of families and to train staff
• Able to support patients to arrive at their own solutions to problems – e.g.travel
• Reliable and punctual
• Excellent communication & interpersonal skills. Empathetic, skilled in dealing with sensitive issues
• Awareness of personal limits and boundaries of the role
• Highly motivated, enthusiastic and committed
• Excellent organisational skills
• Willingness to be open to hearing the views of others which may differ from own beliefs
• Ability to deal with complex and difficult emotional situations
• Ability to travel between sites

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.