Engagement Specialist II-FT

Metropolitan Library Commission Of Oklahoma County; Oklahoma City (OK); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts

Vacation Leave

Sick leave

Twelve paid holidays

Retirement plan

Job summary

The Metropolitan Library System in Oklahoma City is seeking an Engagement Specialist II to support the library's strategic goals by assisting customers and delivering relevant programs and services, both inside and outside the library. This role focuses on adults while engaging guests of all ages.

Based at the Ronald J. Norick Downtown Library, duties include working with staff to deliver programs, building community relationships, and ensuring excellent service.

Qualifications

• Bachelor of Arts or Bachelor of Science from an accredited college or university; and
• One year of customer service experience.

Responsibilities

• Assist customers and provide relevant and timely programs and services, inside and outside the library.
• Work with guests of all ages with a specific interest in programming geared toward adults.
• Support staff to advance the library's strategic goals and initiatives.

Skills

Customer service

People skills

Education

BA or BS degree

Job description

Job DetailsLevel: ExperiencedJob Location: Downtown Library - Oklahoma City, OK 73102Education Level: BA/BSSalary Range: $22.22 - $26.67 HourlyTravel Percentage: Up to 25%

JOB SUMMARY:

Under direct supervision, the Engagement Specialist II works with staff to support the Library's strategic goals and initiatives by assisting customers and providing relevant and timely programs and services, both inside and outside the library. This particular position will work with guests of all ages but will have a specific interest in programming geared toward adults.

This position will be assigned to the Ronald J. Norick Downtown Library, which is located at 300 Park Ave, Oklahoma City, OK 73102.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

• Bachelor of Arts or Bachelor of Science from an accredited college or university; and
• One year of customer service experience.

HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES:

• Enthusiasm for public service and the ability to work well with a diverse audience.
• Experience building sustainable community relationships.

Salary and BenefitsThe hiring salary for this position is $22.22 hourly. This is a full-time position working 40 hours per week. This position is classified as non-exempt from the federal Fair Labor Standards Act. The current need for this position requires that the candidate be available to work the following days: Monday 12:00 pm to 9:00 pm, Tuesday through Friday 8:00 am to 5:00 pm.

*Hours are subject to change according to the needs of the library.

The Metropolitan Library System offers a comprehensive benefits package for full-time employees:

• Health benefits that include medical, dental, vision and prescription coverage paid in full for Employee-only coverage (Family coverage available)
• Flexible Spending Accounts
• Vacation Leave @ 8 hours per month
• Sick leave @ 8 hours per month
• Twelve paid holidays (subject to date of hire)
• Defined Contribution (retirement) plan where employee contributes 6% and is matched at 10% (required participation for full-time employees)