Engagement Specialist

TERRO; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) company match

3 weeks PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

EAP

Tuition assistance

Job summary

Terros Health is hiring an Engagement Specialist at the McDowell Rd location in Phoenix, AZ. You will participate on an interdisciplinary team, completing assessments, service plans, and outreach to support families and individuals with mental health and substance use diagnoses.

Responsibilities include coordinating care with medical and behavioral health providers, conducting outreach for crisis and missed appointments, and ensuring timely documentation of client progress.

Qualifications

• High School diploma or GED or equivalent with 1.5 years of behavioral health experience, or an Associates degree in Medical or Behavioral Health.
• Bachelor’s degree in Behavioral Health or related field is preferred; other bachelor’s degrees acceptable with 1 year behavioral health experience.
• Must meet Terros Health driving and background check requirements and have strong communication skills.

Responsibilities

• Engages as part of an interdisciplinary clinical team to coordinate care for individuals with mental health and/substance use diagnoses.
• Conducts outreach, reviews missed appointments, crisis interactions, and hospital discharges to ensure resources and support are in place.
• Documents client progress and outreach efforts in a timely, professional manner and participates in clinical staffing and case conferences.
• Provides excellent customer service to clients and external partners, including families, agencies, and probation or hospital staff.

Skills

Excellent communication

Non-judgmental listening

Interpersonal skills

Education

High School diploma/GED + 1.5 years behavioral health experience

Associates degree in Medical/Behavioral Health

Bachelor’s degree in Behavioral Health

Bachelor’s degree in any field + 1 year behavioral health experience

Tools

NextGen EMR

MS Office

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for an Engagement Specialist working at our McDowell location, in Phoenix, AZ. Reporting to the Clinical Site Manager, the ideal individual is flexible, compassionate, and professional. You will provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.HOPE ~ HEALTH ~ HEALINGTerros Health is hiring an Engagement Specialist at our McDowell Rd location in Phoenix, AZ.Location: 4909 E McDowell Rd, Phoenix, AZ 85008Full-Time, EmployedMonday-Friday, Daytime ShiftFlexible ScheduleNo WeekendsFull Benefits, Including 401K, and Generous PTO/PST (4+ weeks/yr.)Additional Language Differential Pay Available!Position SummaryUnder Terros’ Health’s policies and professional requirements, participates as a member of an interdisciplinary clinical team working with individuals diagnosed with a General Mental Health and Substance Abuse diagnoses. Completes annual assessments, crisis treatment plans, individualized service plans, and outreach assistance. Communicates and documents client progress and all outreach efforts in a professional, efficient, and timely manner. Uses brief clinical interventions, motivational Interviewing, and supportive listening skills to engage and support clients receiving services. Works under the direct supervision of the Integrated Care Site Director or Clinical Site Manager.Essential DutiesWorks collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving behavioral health services.Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.Ensures ongoing collaboration, including the communication of appropriate clinical information with other involved parties as appropriate. Coordinates care with a client’s family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies.Participates in clinical staffing’s, case conferences, or other meetings, with or without the client or his/her family or other natural support participation.Provides excellent customer service to clients, internal and external provider agencies, State entities, or other stakeholders (e.g. probation officers, advocates, family members, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.Performs all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty services.Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the client, input from the person and relevant others, and consultation with the clinical team, resulting in modification to the service plan as necessary.Benefits & WellnessWe invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.Multiple medical plan options, including a no-premium plan for employees and their familiesMultiple dental plan options, including orthodontic coverageVision insuranceGroup life and disability insurancePet insurance401(k) plan with company matchInterest-free medical line of creditFinancial education, planning, and support resourcesMonetary company contribution toward eligible benefitsBilingual pay differentialGenerous Paid Time Off (PTO) – 3 weeks off in the first yearPaid Sick Time10 paid holidays annuallyComprehensive wellness program featuring wellness challenges, activities, and prizesEmployee Assistance Program (EAP) available to employees and their family membersTrip Reduction ProgramOngoing professional growth and career development opportunities, including:ScholarshipsClinical supervisionContinuing Education Units (CEUs)Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)Access to the Working Advantage Employee Discount Program, with savings on:Gym membershipsCar rentalsFlights, hotels, movie tickets, and moreEducation:High School diploma/GED equivalency and 1.5 years of behavioral health experience, orAssociates degree in Medical or Behavioral Health field; orA bachelor’s degree in the field of behavioral health and any behavioral health experience, orA bachelor’s degree (not in the field of behavioral health) and 1 year of behavioral health experience.Basic understanding of the DSM-V preferred.High level of competency in Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record, NextGen preferred.Excellent communication skills, evidenced by a non-judgmental approach and effective listening.Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.Valid AZ Driver License. Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policyMust have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.Must pass a TB Test.Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.