Crisis Peer Aftercare Specialist - Glendale

TERRO; Glendale (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision insurance

Life & disability insurance

401(k) plan with company match

Paid Time Off

Holidays

Job summary

Terros Health is seeking a Crisis Case Manager - Peer Aftercare Specialist at our Glendale, AZ location. You will support patients through crisis and transition, coordinating services and resources to aid recovery.

The role emphasizes peer-based, recovery-oriented care and strong communication with diverse populations. Requirements include a GED/HS diploma with behavioral health experience or an relevant degree, Peer Certification within 6 months, CPR/First Aid, and a valid AZ driver license.

Qualifications

• GED/High school diploma with 1.5 years behavioral health experience or an associate’s degree in behavioral health.
• Bachelor’s degree (not in behavioral health) with 1 year behavioral health experience, or degree in behavioral health (e.g., psychology).
• Masters in behavioral health (MA, MC, MSW) or Arizona license or eligibility.
• Peer Certification within 6 months of hire date.

Responsibilities

• Direct interactions and service delivery for patients.
• Access community-based services to assist patient transitions.
• Linkage to community resources and services.
• Collaborate across crisis aftercare programs as needed.

Skills

Communication skills

Team collaboration

Customer service

Education

GED/High school diploma + 1.5 years behavioral health experience

Associate’s degree in behavioral health

Bachelor’s degree in behavioral health or related field

Master’s degree in behavioral health

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

Overview:Terros Health is pleased to share an exciting and rewarding opportunity for a Crisis Case Manager - Peer Aftercare Specialist working at our Olive Ave location. Reporting to the Crisis Clinical Manager, the ideal individual is flexible, compassionate and professional. The Crisis department provides behavioral health crisis services to children and adults. We strive to help patients understand their crisis within the larger context of their recovery goals, which help them develop skills and insights to prevent or cope with future crises.We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years.We help people live their lives in recovery and we save lives every day.Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.HOPE ~ HEALTH ~ HEALINGTerros Health is looking for a Crisis Case Manger (Peer Aftercare Specialist )Required - Peer CertificationLocation: Glendale, AZ 85302Full-Time, EmploymentShift available: (40hrs) Tues-Friday 8a-6p ( 10 hour shifts)**Shift hours can very, if clinical or administrative needs arise**Highly Preferred – Certified Case Manager (CCM)** Must have self-identified, first-hand experience with self or family members with serious mental illness and/or a chronic disease, to become peer certified.This position is very similar to a hospital social worker who help patients meet all of these needs by providing training, resources, and other support. In other words, a Crisis Aftercare Specialist helps patients and their families navigate the process of illness and injury, from hospitalization to recovery.Crisis Aftercare Specialist Duties Include:Direct interactions and service delivery for patientsAccessing community-based services to assist patient’s transitionEnsure linkage to community services and resourcesBased on departmental need, this position floats between the crisis department aftercare programs: Bridging the Gap Crisis, Crisis Transition Navigator, and Community Stabilization TeamThe Ideal Candidate Will:Be flexible to collaborate with team members in all cross functional programs!Be familiar with filing mental health petitions (or willing to learn!)Enjoy working autonomously as well as collaborating with team members to ensure that there are successful deliverablesBe capable and confident in working with diverse populations, particularly individuals who are experiencing chronic homelessnessManage competing priorities and at ease in an environment where you are rapidly shifting your attention to what's next!Possess solid written and verbal communication skillsIs eager to learn, excited about challenges and unfettered by constant changeBenefits & WellnessWe invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally• Multiple medical plan options, including a no-premium plan for employees and their families• Multiple dental plan options, including orthodontic coverage• Vision insurance• Group life and disability insurance• Pet insurance• 401(k) plan with company match• Interest-free medical line of credit• Financial education, planning, and support resources• Monetary company contribution toward eligible benefits• Bilingual pay differential• Generous Paid Time Off (PTO) – 3 weeks off in the first year• Paid Sick Time• 10 paid holidays annually• Comprehensive wellness program featuring wellness challenges, activities, and prizes• Employee Assistance Program (EAP) available to employees and their family members• Trip Reduction Program• Ongoing professional growth and career development opportunities, including:o Scholarshipso Clinical supervisiono Continuing Education Units (CEUs)o Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)• Access to the Working Advantage Employee Discount Program, with savings on:o Gym membershipso Car rentalso Flights, hotels, movie tickets, and moreGED/High school diploma with a minimum of 1.5 years of behavioral health experience, or an associate’s degree in the behavioral health field, orA bachelor's degree (not in the field of behavioral health) and 1 year of behavioral health experience, orA bachelor's degree in the behavioral health field (e.g. Psychology, Social Work, Counseling) orMasters degree, i.e., MA, MC, MSW, in a behavioral health field, Arizona license or eligible for Arizona license.Required - Peer Certification within 6 months of hire dateThe applicant must have self-identified, first-hand experience with self or family members with serious mental illness and/or a chronic disease, utilize a recovery approach and philosophy, be able to liaison between multiple parties, and exemplify great customer service and motivational skills.Must have or be able to attain CPR/First Aid certification within 60 days of assuming role.Clinical documentation experience preferred.Should possess excellent written and verbal communication skills as well as strong interpersonal skills and ability to work on a team.Proficient in computer use and applications such as Microsoft Office Suite. Working with Electronic Health Records (EHR) systems highly valued.Must have or obtain a valid Arizona Driver License, be 21 years of age with a minimum 4 years driving experience. Must meet requirements of Terros driving policy.Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.Must pass a TB test.Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions.