Program Supervisor

TERRO; Phoenix (AZ); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full Benefits Package

401(k) plan with company match

Generous PTO/Sick Time

No-premium medical plan option

Descripción de la vacante

Terros Health is a diverse behavioral health provider seeking a Program Supervisor for its Phoenix community living/flexcare location. You will oversee clinical therapeutic services for adults with substance use, SMI, and dual-diagnosed patients, ensuring program goals align with Terros Health's strategic plan.

The role requires leadership to direct staff, maintain service quality, and coordinate with internal teams and external agencies.

Formación

• Bachelor’s degree in behavioral health or higher with relevant experience.
• Minimum 1 year supervisor experience preferred.
• Must be 21+ years old with valid AZ driver’s license.
• Background check, TB test and pre-employment screening required.

Responsabilidades

• Directs program functions and ensures adherence to standards and procedures.
• Manages staffing, scheduling, and crisis management for the site.
• Maintains quality improvement data and program performance metrics.
• Collaborates with management and outside partners to coordinate client services.

Conocimientos

Supervisory experience

Customer service

Communication skills

Critical thinking

Driving

Typing 25 wpm

EHR proficiency

Educación

Bachelor's degree in behavioral health

Associate's degree in behavioral health

Master's degree in behavioral health

Herramientas

Microsoft Office

Electronic Health Records (EHR)

Descripción del empleo

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Terros Health and Lifewell have joined forces to provide extraordinary care by empowered people through exceptional outcomes.HOPE ~ HEALTH ~ HEALINGUnder supervision of Program leadership, the Program Supervisor plans, organizes, and directs the activities of the assigned Terros Health - Community Living Program/Flexcare Program location in providing clinical therapeutic services to an adult population composed of substance-using, SMI, dual-diagnosed and/or referred persons. The Program Supervisor is responsible for the overall performance of the assigned location and employees, to include performance management, training, scheduling/coverage, crisis management, client screenings/assessments and required documentation.Full-Time Employed: 40 hours/weekM-F 8:30a - 5:30pLocation: Phoenix, AZ 85014Additional Language Differential Pay AvailableFull Benefits Package, including 401KGenerous PTO/Sick Time (4+ weeks in year 1)Duties Include:Directs program functions; implements standards, policies, and procedures governing the performance of the programRevises services according to demonstrated client need and the program’s contractual requirementsDevelops and implements site-specific plans that support Terros Health's strategic planDevelops program goals and objectivesDefines and recommends objectives at site and issues specific objectives to direct reportsRefers to the Program Manager or Director on matters requiring clarification, interpretation, or exception to policy or budget, develops and implements plans for program staffing patterns and facilitiesCoordinates communication and collaborates with other components of the organization and outside agencies involved with the programSeeks mutual agreement on problems involving coordinationConsults with all segments of management responsible for policy or actionKeeps supervisor and employees informed as to program plans and progressFosters strong community relations and maintains productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client servicesCollects and maintains quality improvement data and program performance measurementsGenerates and maintains medical, organization, and program records including conducting preliminary and followup auditsRequests and receives information, and updates information/forms according to established formats and timelinesSelects and maintains qualified employees in all assigned program positionsProvides orientation and on-the-job training for direct reportsEnsures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understoodIdentifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews as requiredBenefits & Wellness:We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.Multiple medical plan options, including a no-premium plan for employees and their familiesMultiple dental plan options, including orthodontic coverageVision insuranceGroup life and disability insurancePet insurance401(k) plan with company matchInterest-free medical line of creditFinancial education, planning, and support resourcesMonetary company contribution toward eligible benefitsBilingual pay differentialGenerous Paid Time Off (PTO) – 3 weeks off in the first yearPaid Sick Time10 paid holidays annuallyComprehensive wellness program featuring wellness challenges, activities, and prizesEmployee Assistance Program (EAP) available to employees and their family membersTrip Reduction ProgramOngoing professional growth and career development opportunities, including:ScholarshipsClinical supervisionContinuing Education Units (CEUs)Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)Access to the Working Advantage Employee Discount Program, with savings on:Gym membershipsCar rentalsFlights, hotels, movie tickets, and moreEducation/Experience:High School Diploma or GED, as well as a combination of post-high school education in a field related to behavioral health and full-time relevant experience in a behavioral health setting totaling six (6) years, ORAn associate’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling four (4) years, ORA bachelor’s degree in the behavioral health field and a combination of education and full-time relevant experience in a behavioral health setting totaling two (2) year, ORA master’s degree in the behavioral health field.A minimum of 1 year supervisor experience, preferred.Customer service skills, excellent oral and written communication skills.Ability to utilize critical thinking skills and work independently, with flexibility, and within prescribed deadlines.Proficiency with computer-based systems including electronic health records, Microsoft Outlook, and other Microsoft Office products.Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 4 years driving experience, and meet requirements of Terros Health’s driving policyMust have a valid Arizona Level One Fingerprint Clearance Card or apply for an Arizona Level One Fingerprint Clearance Card within 7 working days of assuming role.Must pass background check, TB test and other pre-employment screening.Must pass a typing assessment with a speed of at least 25 wpm.Physical demand of this position is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.