Engagement Specialist

Arrowleaf; Cairo (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with company match

Voluntary benefits

Paid time off

Job summary

Arrowleaf seeks an Engagement Specialist to provide crisis stabilization and peer-based support in clients’ environments. You will coordinate with staff to ensure care continuity and follow up with individuals, families, and referral sources after crisis events.

The role requires a high school diploma or GED, completion of a CRSS credential within 12 months, and strong communication and computer skills. This is a full-time position based in Illinois with competitive benefits.

Qualifications

• High School Diploma or GED required; CRSS credential within 12 months of hire.
• Must have strong written and oral communication skills.
• Basic computer skills and ability to navigate systems.

Responsibilities

• Provides crisis stabilization and peer-based support off-site in clients’ environments.
• Facilitates communication across agency staff to ensure continuity of care.
• Provides timely follow-up with individuals and families and linkage to services.
• Serves as liaison between Arrowleaf and inpatient facilities post-discharge.
• Assists individuals in navigating transportation, entitlements, and housing to support stabilization.

Skills

Crisis support

Communication skills

Basic computer skills

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Engagement Specialist

JCOR-D-590 Direct Service Anna, IL, US

2 days ago Requisition ID: 1852

Salary Range: $35,636.00 To $47,837.00 Annually

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision: We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Home Office: Vienna, IL; Anna, IL; Golconda, il; Cairo, IL; Metropolis, IL or Elizabethtown, IL. Location is dependent on office space availability.

Area of Focus: Behavioral Health

Program(s): Crisis Response and Intervention Services program (590) - The Crisis Response and Intervention Services, which are available 24/7, help people of all ages deal with immediate stressors, minimize the negative effects of physical or mental health challenges, and cope with a loss of functioning in any area of life.

Hours of Work:Full-time 40 hours/week

Sunday: Off

Monday: 10:00 pm - 8:00 am

Tuesday: 10:00 pm - 8:00 am

Thursday: 10:00 pm - 8:00 am

Friday: Off

Saturday: Off

FLAS Classification: Non-exempt

Engagement Specialist Minimum Qualifications: High School Diploma or GED; must obtain a CRSS certificate within 12 months of hire or otherwise be eligible for MHP credential; must be at least 21 years of age.

Engagement Specialist Skills & Knowledge: Skills in the delivery of crisis support services; knowledge of local health and human services resources; excellent written and oral communication skills; basic computer skills; ability to navigate enhanced phone system.

Engagement Specialist Special Requirements: Has lived experience in areas of mental health, substance use, or navigating crisis systems. Resident of Alexander County, Pulaski County, Johnson County, Union County, Massac County, Pope County or Hardin County preferred. Ability to work evening and weekend shifts, as applicable. Must obtain the Certified Recovery Support Specialist (CRSS) credential within 18 months of hire. Maintain First Aid & CPR certification. Must complete required registry clearances and criminal fingerprint background checks. Travel to all agency sites when appropriate. Must have a valid driver’s license and proof of vehicle liability insurance. Operates agency vehicles and personal vehicles while driving for agency business in a safe and lawful manner at all times.

Engagement Specialist Job duties include, but are not limited to:

Provides crisis stabilization and peer-based support services off-site in clients’ natural environments following Mobile Crisis Response services, as identified on a client’s safety plan, utilizing lived experience to promote engagementand stabilization.

Facilitates communication externally and across agency staff/applicable programs to ensure continuity of care for individuals presenting in crisis services, including supporting engagementand information sharing during crisis response.

Provides timely phone and in-person follow-up with individuals, families, inpatient systems, and referral sources; assesses the efficacy of the developed safety plan, offers ongoing peer support, and reinforces wellness strategies, making updates as needed.

Serves as the point of contact between Arrowleaf and inpatient facilities to exchange information and support development of a plan of care following discharge, including linkage to counseling, psychiatric services, and other recovery-oriented supports.

Provides comprehensive consumer care and case management services, onsite and offsite as identified by client needs, including assisting individuals in navigating and accessing transportation services, state and federal entitlements, medical care, psychiatric care, housing, and other basic needs to support stabilization and reduce re-entry into crisis.

Conducts outreach to individuals who are in or at-risk of entering crisis systems of care in an effort to assess for access barriers, provide peer support, and engage them into treatment and other stabilization supports.

Maintains networking and referral contacts with other human service providers and peer networks, both internally and externally, to expand resource availability.

Completes all required forms and documentation in a timely, accurate, and person-centered manner in accordance with program and funding requirements.

Demonstrates active involvement in team/program meetings, supervision, and agency/community events and activities as assigned.

Records and documents of consumer interactions and services by following established policies and procedures.

Ability to screen, assess, and support interventions for consumers exhibiting symptoms of trauma, incorporating recovery-oriented and peer support approaches.

Follows agency policy and procedure for all reports of abuse and neglect or suspected abuse and neglect.

Supports individuals in creating, reviewing, and utilizing safety and wellness plans, focusing on strengths, coping skills, and natural supports.

Provides emotional support, de-escalation, and recovery-oriented interventions to assist individuals in regaining a sense of safety and control during crisis situations, including phone-based support and engagementthrough crisis or resource lines, with appropriate coordination and warm handoffs when needed.

Health, vision and dental insurance options available after 1st day of the month after 60 calendar days of employment

Up to $50,000 life insurance policy

401(k) with company match for qualifying staff.

Voluntary Benefits (Critical Illness, Short-Term disability, Accident/Incident, Hospital Indemnity)

Up to 376 hours of paid time off just within your first year of employment! Includes 13paid holidays, up to 40 hours personal time, 12 sick days, 40 hours bereavement leave, 12vacation days (6 month probation period), and 8 hours volunteer paid time off per year.

Paid advanced trainings and certification opportunities

Free clinical supervision for licensure (LCSW, LCPC, CADC)

Public Service Loan Forgiveness (PSLF) Eligible Employer

National Health Service Corps (NHSC) Eligible Site

Additional opportunities for compensation are available above starting salary

Engagement Specialist Salary Range:$35,636 - $47,837 annually. (pay is dependent on education level and credentials)

*This is a bargaining unit, union position

Arrowleaf is committed to the full inclusion of all qualified individuals. As part of this commitment, Arrowleaf will ensure that persons with disabilities are provided reasonable accommodations unless the accommodation will impose an undue hardship. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Arrowleaf is firmly committed to Equal Employment Opportunity (“EEO”) and to compliance with all Federal, State and local laws regarding it. EEO is a set of standards that make it illegal to discriminate against a job applicant or an employee because of the person’s actual or perceived race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, national origin, ancestry, age (40 or older), disability or genetic information (including family history), order of protection status, or military status or unfavorable discharge from military service. The laws apply to all types of work situations, including recruiting, hiring, disciplinary actions, terminations, promotions, pay practices, training, wages, and benef its.