Engagement Programs Lead — AI-Driven People Experience

Twitch; San Francisco (CA); On-site; USD 81,600 - 142,800; Full time

Job summary

Twitch is the world's biggest live streaming service, bringing together communities around gaming, entertainment, music, and more. As a Program Manager on the PEP team, you’ll drive employee engagement initiatives across the lifecycle and report to the Head of People Engagement & Performance.

You will own end-to-end programs such as New Employee Experience, Tenure Recognition, Mentorship, and Twitch Clubs, while modernizing delivery through AI and delivering impact with measurable outcomes.

Qualifications

• 4+ years in program management, employee engagement, communications, L&D, or a related people/HR function.
• Bachelor's degree or equivalent professional experience.
• A track record managing concurrent programs with distinct audiences while proactively clearing blockers.
• Experience owning programs end to end, from planning and stakeholder alignment through delivery and measurement, where the solution may not be fully defined.
• Strong written, visual, and verbal communication skills, with the ability to turn requirements into clear documentation, compelling content, and regular stakeholder updates.
• Experience with vendor management, including procurement and contracting
• Comfort using data to measure program effectiveness and inform improvement.
• Experience using AI to enhance your workflow

Responsibilities

• Own end-to-end program management of the Engagement portfolio, including the New Employee Experience, Tenure Recognition, the Mentorship Program, and Twitch Clubs
• Project manage Twitch's company-wide listening mechanism, the annual Purple Pulse Engagement Survey, end to end.
• Keep a distributed workforce informed and aligned by producing the bi-weekly Staff Brief and Manager Monthly newsletters, and maintaining Twitch's Role Guideline Repository on ServiceNow.
• Manage relationships with our swag vendors end to end, from procurement through ongoing partnership.
• Modernize the portfolio, evolving the new employee experience, recognition, and mentorship programs and scaling delivery through AI-enabled automation
• Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep every program on track and continuously improving.

Skills

Program management

Employee engagement

Communications

L&D

People/HR

Stakeholder management

Vendor management

Data-driven

AI for workflow

Education

Bachelor's degree or equivalent professional experience

Tools

ServiceNow

Job description

Twitch is the world's biggest live streaming service, bringing together communities around gaming, entertainment, music, and more. As a Program Manager on the PEP team, you’ll drive employee engagement initiatives across the lifecycle and report to the Head of People Engagement & Performance.

You will own end-to-end programs such as New Employee Experience, Tenure Recognition, Mentorship, and Twitch Clubs, while modernizing delivery through AI and delivering impact with measurable outcomes.