Engagement & Performance Strategist

807 HEALTH CARE AUTHORITY; Oklahoma City (OK); On-site; USD 44,000 - 74,000; Full time

Benefits offered by this job

State benefit allowance

Retirement plan

Paid holidays

Vacation leave

Sick leave

Wellness benefits

Job summary

The Oklahoma Health Care Authority (OHCA) seeks a Senior Engagement and Performance Coordinator to lead stakeholder engagement, coordinate program trainings, manage contract performance documentation, and ensure cross-functional communication. The role serves as a bridge between internal teams and external partners, including Contracted Entities and CMS-aligned oversight.

With a bachelor’s degree and 4 years of experience, you’ll support continuous improvement across SoonerSelect operations

Qualifications

• Bachelor’s degree and 4 years of professional experience, or equivalent.
• Experience with Medicaid or managed care programs preferred.
• Strong project coordination and documentation skills.
• Ability to engage stakeholders and communicate across teams.

Responsibilities

• Coordinate stakeholder engagement activities such as roundtables, trainings, listening sessions, and public forums with internal and external partners.
• Track and report on performance indicators related to stakeholder engagement, program communications, issue resolution, and contract deliverables.
• Support the development and maintenance of outreach strategies, stakeholder feedback tools, SOPs, internal audits, and engagement tracking systems.
• Collaborate with internal subject matter experts and external stakeholders to ensure timely resolution of issues and effective communication across all operational levels.
• Prepare communications, reports, CE memos, and training materials that align with agency policy and federal requirements.
• Maintain organized and audit-ready documentation of stakeholder interactions, SOPs, policy reviews, and CMS correspondence.

Skills

Stakeholder engagement

Project coordination

Communication

Documentation

Cross-functional collaboration

Education

Bachelor’s degree and 4 years experience

Job description

The Oklahoma Health Care Authority (OHCA) seeks a Senior Engagement and Performance Coordinator to lead stakeholder engagement, coordinate program trainings, manage contract performance documentation, and ensure cross-functional communication. The role serves as a bridge between internal teams and external partners, including Contracted Entities and CMS-aligned oversight.

With a bachelor’s degree and 4 years of experience, you’ll support continuous improvement across SoonerSelect operations