Senior Engagement and Performance Coordinator

State of Oklahoma; Oklahoma; On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

State benefits and insurance plans

FSA for health and dependent care

Retirement savings plan

11 paid holidays annually

15 days vacation & 15 days sick leave

Job summary

The Oklahoma Health Care Authority (OHCA) is seeking a Senior Engagement and Performance Coordinator to lead stakeholder engagement for the SoonerSelect program, coordinate trainings, track performance, and maintain documentation. This full-time role is based in Oklahoma City, with standard hours 8:00 a.m.–5:00 p.m., and a salary of $74,028 per year.

The role serves as a key liaison between internal teams and external partners, ensuring collaboration, compliance with policy and CMS requirements,

Qualifications

• Bachelor’s degree and 4 years of professional experience.
• An equivalent combination of education and experience, substituting one year of professional experience for each year of required education.
• Experience with Medicaid or managed care programs (preferred).
• Experience facilitating trainings or large-scale stakeholder engagements (preferred).
• Familiarity with CMS regulations and state program audit requirements (preferred).

Responsibilities

• Coordinate stakeholder engagement activities such as roundtables, trainings, listening sessions, and public forums with internal and external partners.
• Track and report on performance indicators related to stakeholder engagement, program communications, issue resolution, and contract deliverables.
• Support the development and maintenance of outreach strategies, stakeholder feedback tools, SOPs, internal audits, and engagement tracking systems.
• Collaborate with internal subject matter experts and external stakeholders to ensure timely resolution of issues and effective communication across all operational levels.
• Prepare communications, reports, CE memos, and training materials that align with agency policy and federal requirements.

Job description

Senior Engagement and Performance Coordinator

Agency

807 HEALTH CARE AUTHORITY

Supervisory Organization

SoonerSelect Operations

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Full time

Job Type

Regular

Compensation

$74,028/year

Why You’ll Love Working Here

At the Oklahoma Health Care Authority (OHCA), your work matters. Every day, our team helps ensure Oklahomans have access to better health and better care. Guided by our core values, Passion for Purpose, Trust & Transparency, Empowerment & Accountability, Best-in-Class, Outcome-Driven, and Servant Leadership, we foster a workplace where people feel supported, respected, and empowered to make an impact. Learn more about OHCA.

Let’s Talk Benefits

• Generous state-paid benefit allowance to offset insurance premiums.
• A wide selection of insurance plans with no pre-existing condition exclusions.
• Flexible Spending Accounts for health care and dependent care.
• Retirement Savings Plan with employer contributions.
• 11 paid holidays annually.
• 15 days of vacation and 15 days of sick leave in the first year.
• Longevity Bonus recognizing years of public service.
• Public Service Loan Forgiveness eligibility and tuition reimbursement.
• Wellness benefits, including an on-site gym and fitness center discounts.

Job Description

Location: 4345 N Lincoln Blvd, Oklahoma City, OK 73105

Salary: $74,028/year

Work Schedule: Monday – Friday

Primary Hours: 8:00 a.m. – 5:00 p.m.

Agency/Division Information

The Oklahoma Health Care Authority (OHCA) works to ensure Oklahomans have access to better health and better care. The agency’s core values include passion for purpose, trust and transparency, empowerment and accountability, best in class and outcome-driven, and servant leadership. As part of the interview process, candidates may be required to attend an in-person interview at our Oklahoma City office.

Position Purpose

The Engagement & Performance Coordinator supports the SoonerSelect program by leading and coordinating stakeholder engagement, program training, contract performance documentation, and cross-functional communication. This position serves as a key liaison between internal teams and external partners, including Contracted Entities (CEs), other state agencies, and community stakeholders. The role is responsible for promoting collaboration, tracking performance outcomes, maintaining internal process documentation, and supporting continuous improvement across SoonerSelect operations.

Essential Functions May Include

• Coordinate stakeholder engagement activities such as roundtables, trainings, listening sessions, and public forums with internal and external partners.
• Track and report on performance indicators related to stakeholder engagement, program communications, issue resolution, and contract deliverables.
• Support the development and maintenance of outreach strategies, stakeholder feedback tools, SOPs, internal audits, and engagement tracking systems.
• Collaborate with internal subject matter experts and external stakeholders to ensure timely resolution of issues and effective communication across all operational levels.
• Prepare communications, reports, CE memos, and training materials that align with agency policy and federal requirements.
• Maintain organized and audit-ready documentation of stakeholder interactions, SOPs, policy reviews, and CMS correspondence.
• Coordinate SoonerSelect Operations projects and implementations in alignment with TMO efforts and change management priorities.
• Serve as the internal point of contact for specialized tools, data dashboards, and ticketing systems, ensuring data is reported accurately and timely.
• Facilitate communication across departments to ensure consistency in messaging, workflows, and compliance-related updates.
• Other duties as assigned.

Knowledge, Skills, Abilities And Competency Requirements

The Engagement & Performance Coordinator must have a strong understanding of Medicaid managed care operations, stakeholder engagement strategies, and performance monitoring. The role requires excellent skills in project coordination, communication, documentation, and cross-functional collaboration. The ability to develop training materials, maintain organized records, and track issue resolution is essential to ensuring effective program oversight. Success in this role is supported by the Korn Ferry competencies of Collaborates, to foster effective partnerships across internal and external stakeholders; Plans and Aligns, to manage competing priorities and meet program objectives; and Communicates Effectively, to deliver clear, professional messaging across diverse audiences.

• To be considered for this position your application must include a resume/CV with complete work and education history.**

Education And/or Experience

• Bachelor’s degree and 4 years of professional experience OR
• An equivalent combination of education and experience, substituting one year of professional experience for each year of the required education

Preferred Qualifications Include

• Experience with Medicaid or managed care programs
• Experience facilitating trainings or large-scale stakeholder engagements
• Experience with project implementation, contract oversight, or policy analysis
• Familiarity with CMS regulations and state program audit requirements

Physical Demands and Work Environment

Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. In the course of performing job duties, employees are required to speak, stand, walk, and reach with their hands and arms. This position requires extended periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position. Being present at the office is an essential function of this position.

Accommodation Statement

The Oklahoma Health Care Authority complies with applicable State and Federal civil rights laws and does not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, disability, age, national origin, or genetic information. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Civil Rights Coordinator at 405-522-7335.

Notice To Applicants

Please add [e-mail] to the address book or “safe-senders” list in your email. All correspondence will come from this address. Be sure to check your junk folder. If you have questions about the status of your application, you can contact the HR team at 405-522-7093.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions internally through Workday Jobs Hub.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.