Engagement Partner

Klas-Research; Pleasant Grove (UT); Hybrid; USD 130,000 - 156,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA with company match

401K with company match

PTO

Job summary

KLAS is seeking an Engagement Partner to bridge insights and action for healthcare technology executives in a hybrid Utah-based role. You will help clients interpret insights, understand market positions, and plan strategic next steps to maximize value from partnerships.

The role emphasizes building trusted relationships, guiding discussions, and driving renewals while identifying upsell opportunities and ensuring proactive, timely delivery of value.

Qualifications

• 5+ years of experience in account management, customer success, consulting, or related roles - preferably in healthcare technology, healthcare providers, or B2B services.
• Experience supporting client retention and delivering measurable client value is strongly preferred.
• Bachelor's degree required (Business Administration, Communications, Health Administration, or related field preferred).
• Advanced degrees or certifications in Account Management or Customer Success are a plus.

Responsibilities

• Partner with client executive teams to interpret KLAS insights, guiding discussions that help them understand key findings and potential actions.
• Develop strong connections with our executive stakeholders by understanding their goals, challenges, and evolving priorities.
• Own day-to-day account management, ensuring organized planning, proactive communication, and timely delivery of value.
• Track account health, identify risks early, and collaborate with Vice Presidents of Engagement to maintain alignment and strengthen renewals.
• Identify upsell and cross-sell signals through ongoing discovery, partnering with Account Executives and leadership to advance opportunities.
• Present and contextualize narratives developed by the Insights Team to help clients benchmark performance and understand market dynamics.
• Capture trends, feedback, and client sentiment, sharing insights with internal teams to inform strategy and improve offerings.
• Prepare internal teams for key engagements and follow through to ensure commitments are met.
• Share observations on client and market trends to support internal planning and decision-making.

Skills

Relationship building

Communication

Strategic thinking

Multi-account management

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree or certifications (Account Management/Customer Success)

Job description

At KLAS, our mission is clear: improve healthcare by amplifying truth through collaboration, insights, and transparency.

As an Engagement Partner, you are the bridge between insight and action. You don't just manage accounts, you build trusted partnerships with healthcare technology executive leaders, helping them understand how they're performing, where they stand in the market, and what they can do next. Through thoughtful engagement, honest conversations, and strategic guidance, you ensure clients gain real, lasting value from their partnership with KLAS.

What You'll Do

• Partner with client executive teams to interpret KLAS insights, guiding discussions that help them understand key findings and potential actions.
• Develop strong connections with our executive stakeholders by understanding their goals, challenges, and evolving priorities.
• Own day-to-day account management, ensuring organized planning, proactive communication, and timely delivery of value.
• Track account health, identify risks early, and collaborate with Vice Presidents of Engagement to maintain alignment and strengthen renewals.
• Identify upsell and cross-sell signals through ongoing discovery, partnering with Account Executives and leadership to advance opportunities.
• Present and contextualize narratives developed by the Insights Team to help clients benchmark performance and understand market dynamics.
• Capture trends, feedback, and client sentiment, sharing insights with internal teams to inform strategy and improve offerings.
• Prepare internal teams for key engagements and follow through to ensure commitments are met.
• Share observations on client and market trends to support internal planning and decision-making.

What You Bring:

• Strong relationship-building skills and the ability to establish credibility with client stakeholders
• Excellent communication skills, including the ability to clearly present insights and diplomatically challenge clients when needed
• Strategic thinking paired with strong attention to detail and follow-through
• The ability to manage multiple accounts and priorities in a fast-paced environment
• A collaborative mindset and comfort working across teams such as Client Acquisition, Insights, and Product/Operations

Experience & Education:

• 5+ years of experience in account management, customer success, consulting, or related roles - preferably in healthcare technology, healthcare providers, or B2B services
• Experience supporting client retention and delivering measurable client value is strongly preferred
• Bachelor's degree required (Business Administration, Communications, Health Administration, or related field preferred)
• Advanced degrees or certifications in Account Management or Customer Success are a plus

OTE $156,000 per year, ($130,000 base + 20% variable).

Final compensation will be determined according to the candidate's relevant experience, skills, and qualifications. We offer exceptional benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more.

All employees undergo a comprehensive internal education program to gain knowledge of the healthcare information technology industry and KLAS' methodology. Learn more about us atwww.klasresearch.com .

We encourage candidates to read this article before applying: https://klasresearch.com/article/hiring-character-first/903

Why Join KLAS Research?

• Welcoming and Supportive Team: From day one, you'll be valued and supported in your professional development.
• Investment in New Hires: We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).
• Career Development: Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.
• Hybrid Schedule: Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as three (3) full days expected in-office, Monday - Wednesday.
• Enjoyable Work Environment: We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch once a month, snack room, and more.
• Inclusive Culture: We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.
• Core Values:Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.

KLAS' mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong- across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.

EOE.