Engagement Manager

Crossing Hurdles; New York (NY); On-site; USD 160,000 - 200,000; Full time

Job summary

Crossing Hurdles is seeking an Engagement Manager for Future Platforms in New York City. The role involves managing customer deployments end-to-end, acting as a bridge between clients and internal teams, and shaping product strategy with leadership. Candidates should have 3-5 years of management experience, particularly in technology-driven environments. This is a high-impact role that allows for cross-functional exposure and strategic influence within a fast-growing AI platform.

Qualifications

• 3 - 5 years of experience in management roles, ideally in technology-driven environments.
• Proven ability to manage complex client relationships and project lifecycles.
• Experience in strategy and operations, especially in AI product deployments.

Responsibilities

• Own the success of customer deployments end-to-end.
• Serve as the bridge between clients and internal teams.
• Build and scale the operational playbook for the new platform.
• Manage complex client projects and align senior stakeholders.
• Act as a strategic partner to shape product strategy.

Skills

Project management

Strategic planning

Client engagement

Cross-functional collaboration

Job description

Crossing Hurdles is a global recruitment firm partnering with a fast-growing company using agentic AI to transform housing and healthcare operations.

Quick Snapshot

Role: Engagement Manager, Future Platforms

Compensation: $160K $200K + Equity

Location: On-site (New York City)

Experience: 3 - 5 years of experience

Focus: Strategy, operations, and AI product deployments

What Will You Be Doing

• Own the success of customer deployments end-to-end, from scoping and implementation to post-launch success.
• Serve as the bridge between clients and internal teams, translating real-world needs into clear requirements for Product and Engineering.
• Build and scale the operational playbook for our new platform, creating repeatable processes and systems to support rapid growth.
• Manage complex, multi-faceted client projects, aligning senior stakeholders and driving initiatives forward.
• Act as a strategic partner, working closely with the C-suite to shape product strategy and build a scalable post-sales motion.

Why You Should Consider

• High-impact role Be a founding member scaling a next-gen AI platform
• End-to-end ownership Lead customer deployments from scoping to post-launch
• Cross-functional exposure Work across product, engineering, and client teams
• Strategic influence Partner with leadership to shape product and GTM