Engagement Lead

Crossing Hurdles; New York (NY); On-site; USD 190,000 - 250,000; Full time

Job summary

Crossing Hurdles is seeking an Engagement Lead for Future Platforms in New York City. This role offers the chance to be a founding member of a next-gen AI platform, leading customer deployments from scope to post-launch. Responsibilities include managing complex projects, working closely with clients, and collaborating with C-suite to shape product strategies. Candidates should have 5-8 years of experience in strategy and operations, with strong project management skills.

Qualifications

• 5 - 8 years of experience in strategy, operations, or AI product deployments.
• Proven ability to manage complex, multi-faceted projects.
• Experience in collaborating with C-suite and senior stakeholders.

Responsibilities

• Own the success of customer deployments from scoping to post-launch.
• Serve as a bridge between clients and internal teams.
• Build and scale the operational playbook for new platforms.
• Manage multi-faceted projects, aligning senior stakeholders.
• Partner closely with leadership to shape product strategy.

Skills

Project management

Strategic thinking

Stakeholder management

Operations management

AI product deployment

Job description

Quick Snapshot:

Role: Engagement Lead, Future Platforms

Compensation: $190K $250K + Equity

Location: On-site (New York City)

Experience: 5 - 8 years of experience

Focus: Strategy, operations, and AI product deployments

What Will You Be Doing:

• Own the success of customer deployments end-to-end, from scoping and implementation to post-launch success.


• Serve as the bridge between clients and internal teams, translating real-world needs into clear requirements for Product and Engineering.


• Build and scale the operational playbook for our new platform, creating repeatable processes and systems to support rapid growth.


• Manage complex, multi-faceted client projects, aligning senior stakeholders and driving initiatives forward.


• Act as a strategic partner, working closely with the C-suite to shape product strategy and build a scalable post-sales motion.

Why You Should Consider:

• High-impact role Be a founding member scaling a next-gen AI platform


• End-to-end ownership Lead customer deployments from scoping to post-launch


• Cross-functional exposure Work across product, engineering, and client teams


• Strategic influence Partner with leadership to shape product and GTM