Engagement Manager

Ransomware Recovery; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

CYPFER is seeking an Engagement Manager to lead complex client engagements in cybersecurity, digital forensics, incident response, and post-breach remediation.

You will partner with senior executives and legal teams, translating technical risk into strategic business insights and board-ready reports. The role requires guiding teams and building long-term client relationships in a demanding security environment.

Qualifications

• Bachelor's degree required; advanced degree desired.
• Significant experience in client engagement, project management in cybersecurity or risk management.
• Deep expertise in digital forensics, incident response, cybercrime, and data privacy.
• Ability to translate complex technical risks for C-suite audiences.
• Exceptional communication and presentation skills; client-facing experience in conferences is valued.
• Strong leadership with mentoring abilities and discretion with sensitive information.
• Ability to manage high-pressure engagements and rapidly changing client needs.

Responsibilities

• Engagement leadership: manage end-to-end client engagement for cyber investigations and post-breach remediation.
• Client relationship management: be primary contact for high-impact clients, including executives and boards.
• Strategic advisory: guide cyber resilience, risk mitigation, and incident response planning.
• Project oversight: supervise forensic and IR teams, ensuring on-time delivery and quality.
• Team collaboration: coordinate with cross-functional teams to serve client needs.
• Business development: identify opportunities to expand relationships and new clients.
• Quality assurance: ensure technical and legal integrity of investigations and reports.

Skills

Client engagement

Project management

Digital forensics

Incident response

Cybersecurity

Risk management

Executive communication

Leadership

Education

Bachelor's degree

Advanced degree

Job description

About Us:

CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

The Engagement Manager oversees complex client engagements related to cybersecurity, digital forensics, incident response, and post-breach remediation. This leadership role focuses on managing the entire client lifecycle, from initial engagement and strategy development to project delivery and ongoing relationship management. The engagement manager works closely with senior executives and legal teams to translate complex technical risks into actionable business strategies and board-ready insights.

Core Responsibilities:

• Engagement leadership: Lead and manage the end-to-end client engagement process for high-stakes, complex matters, including cyber investigations, data breaches, and insider threat cases.
• Client relationship management: Serve as the primary point of contact for high-impact clients, fostering and maintaining strong, long-term relationships with "C-suite" executives, legal counsel, and boards of directors.
• Strategic advisory: Provide expert guidance on cyber resilience, digital risk identification, risk mitigation strategies, and incident response planning. Help clients navigate complex technical, legal, and regulatory landscapes.
• Project oversight: Supervise digital forensics and incident response teams, ensuring that projects are delivered on time, within scope, and with exceptional quality. This includes collaborating with the technical team to create after-action recommendations for proactive or partnership services that the client may engage with post-engagement.
• Team collaboration: Work closely with cross-functional teams, including digital forensics, post-breach restoration and strategic partnership teams to best serve the client’s needs.
• Business development: Identify opportunities to expand and grow relationships with existing clients as well as introduce new clients to CYPFER. Act as a trusted advisor, demonstrating CYPFER’s capabilities to meet evolving cyber risk needs.
• Quality assurance: Ensure the technical and legal integrity of investigations and reports.

Qualification Requirements:

• Bachelor's degree required, advanced degree desired.
  
• Significant experience in client engagement, project management, or a related field within cybersecurity or risk management. Must have the ability to communicate complex technical jargon into easily understood ideas for C-suite clients who may not hold technical roles.
• Deep expertise in areas such as digital forensics, incident response, cybercrime, and data privacy.
• Proven ability to manage high-pressure situations, think strategically, and adapt to rapidly changing client needs.
• Exceptional communication and presentation skills, with a demonstrated ability to engage and influence senior-level stakeholders. Any experience presenting on cybersecurity at industry conferences, client proposal meetings and other client-focused events is highly desired.
• Strong leadership capabilities and the ability to mentor and guide expert teams.
• A strong work ethic, high level of integrity, and ability to manage sensitive, confidential information with discretion.

CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted.