Engagement Manager

QuantumWork Advisory; Kinston (NC); On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

Insurance

401K

Paid sick leave

Comprehensive benefits program

Job summary

Scalian in the United States seeks an Engagement Manager based in Kinston, NC, with travel to Mobile, AL, to support a portfolio of about 60 consultants delivering IT, PMO, Production, and Supply Chain services.

You will manage client relationships, governance, and delivery quality while expanding scope and ensuring contract alignment. This role requires hands-on leadership, strong communication, and travel readiness.

Qualifications

• Previous experience in PMO functions within an industrial environment or similar.
• Proven experience leading and coordinating multidisciplinary teams.
• Strong skills in project planning, monitoring, risk management, and stakeholder coordination.
• Ability to thrive in complex environments and manage multiple projects simultaneously.
• Highly hands-on profile with the ability to engage directly in operational issues and problem-solving.
• Results-oriented mindset with strong execution and decision-making capabilities.
• Experience with manufacturing processes (an asset) and continuous improvement initiatives.
• Excellent communication, interpersonal, and leadership skills.
• Willingness and ability to travel to Mobile, AL.
• Must be legally authorized to work in the United States.

Responsibilities

• Serve as the primary point of contact for the client across the engagement.
• Build and maintain strong relationships with key client stakeholders.
• Understand client needs, expectations, and pain points.
• Anticipate client satisfaction risks and manage escalations.
• Identify opportunities to expand the scope of services.
• Maintain regular communication on progress, risks, issues, and decisions.
• Monitor actuals vs. forecast; ensure accurate invoicing and contract changes.
• Establish and maintain governance routines and progress reviews.
• Lead and support consultants; coordinate recruiting, onboarding, and ramp-up.
• Track actions, risks, and opportunities; provide client-facing reporting.
• Drive continuous improvement initiatives and business continuity.

Skills

PMO leadership

Multidisciplinary teams

Project planning

Risk management

Stakeholder coordination

Team leadership

Communication

Operator engagement

Job description

Job Description

Based primarily in Kinston, NC, with travel to Mobile, AL, our future Engagement Manager will support a portfolio of approximately 60 consultants delivering services in IT, PMO, Production, and Supply Chain.

This is an excellent opportunity to join an account experiencing strong growth and play a key role in supporting major aerospace manufacturing operations.

Client Management & Relationship, Financial & Contract Management

• Serve as the primary point of contact for the client across the engagement;
• Build and maintain strong relationships with key client stakeholders;
• Understand client needs, expectations, and pain points;
• Anticipate client satisfaction risks and manage escalations;
• Identify opportunities to expand the scope of services;
• Maintain regular communication on progress, risks, issues, and decisions;
• Monitor actuals vs. forecast;
• Ensure accurate and timely invoicing;
• Monitor POs, contracts, extensions, and scope changes;
• Identify and manage gaps between contractual scope and actual delivery;
• Support contract renewals and negotiations.

Delivery Management

• Ensure end-to-end delivery quality across the teams;
• Monitor team’s performance regarding deliverables, contractual commitments, SLAs and KPIs;
• Establish and manage governance routines (weekly progress reports, internal & external meetings);
• Identify and resolve operational issues;
• Anticipate delivery risks and drive corrective action plans;
• Ensure compliance with internal and client processes;
• Drive DMIP (DM Improvement Plan) (target = +1%/yr).

Team & People Management, Staffing & Capacity Management

• Lead and support the consultants;
• Support recruitment and candidate selection;
• Ensure effective onboarding and ramp-up;
• Conduct regular performance reviews and provide feedback;
• Support employee development and career progression;
• Identify training and skill development needs;
• Address performance, behavioral, and conflict-related situations;
• Maintain employee engagement and retention;
• Anticipate resource needs;
• Identify capacity and skill gaps;
• Coordinate recruiting, internal mobility, and resource allocation;
• Anticipate backfills and transitions;
• Ensure business continuity and adequate coverage.

Governance, Reporting & Performance

• Establish and maintain management dashboards (SQWAL);
• Prepare and lead progress reviews;
• Track actions, decisions, risks, and opportunities;
• Provide internal and client-facing reporting;
• Drive continuous improvement initiatives.

Qualifications:

Qualifications

REQUIRED PROFILE:

• Previous experience in PMO functions within an industrial environment or similar;
• Proven experience leading and coordinating multidisciplinary teams;
• Strong skills in project planning, monitoring, risk management, and stakeholder coordination;
• Ability to thrive in complex environments and manage multiple projects simultaneously;
• Highly hands-on profile with the ability to engage directly in operational issues and problem-solving;
• Results-oriented mindset with strong execution and decision-making capabilities;
• Experience with manufacturing processes (an asset) and continuous improvement initiatives;
• Excellent communication, interpersonal, and leadership skills;
• Willingness and ability to travel to Mobile, AL;
• Must be legally authorized to work in the United States.

Additional Information

Why Join Scalian?

• Grow your career within a fast-growing international organization and contribute to ambitious, innovative projects;
• Enjoy a collaborative environment that encourages autonomy, initiative, and professional development;
• Benefit from a competitive compensation package and a comprehensive benefits program, including insurance, 401K, paid sick leave, and more;
• Thrive in a stimulating workplace where you can make a direct impact on the company’s growth and success.