Engagement Manager

CSG; Atlanta (GA); Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Work from Home

Healthcare: Dental, Medical, andVision

Paid Vacation, Volunteer, and Holiday

Job summary

CSG is seeking an Engagement Manager to lead end-to-end software implementation projects for clients across the United States. You will coordinate cross-functional teams, manage scope, schedule, budget, and risk, and drive delivery excellence in a fast-moving environment.

This remote role offers collaboration with stakeholders, mentorship for junior PMs, and opportunities to improve delivery practices across the organization.

Qualifications

• 4+ years of experience managing software implementation or software development projects.
• Experience coordinating with clients and technical teams.
• Strong understanding of scope, schedule, budget, risk, and resource management.
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Experience facilitating workshops, meetings, and stakeholder forums with technical and non-technical audiences.
• Excellent written and verbal communication and stakeholder management.

Responsibilities

• Manage multiple medium to large complexity projects, end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; escape and resolve concerns with appropriate account and delivery leaders.
• Select and apply appropriate delivery methods, tools, and governance practices.
• Facilitate project workshops, status meetings, stakeholder forums, and decision‑making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Coordinate technical and non-technical stakeholders to maintain alignment, accountability, and momentum throughout delivery.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Skills

Project management

Leadership

Stakeholder management

Communication

Mentoring

Cross-functional collaboration

Education

Bachelor's degree

Job description

The Engagement Manager manages multiple medium to large custom and/or SaaS Implementation from initiation through completion. This role coordinates technical and non-technical stakeholders, provides delivery leadership and direction, and ensures projects are delivered on time, within scope and budget. The Engagement Manager facilitates effective communication, motivates cross-functional teams, fosters collaboration, contributes to continuous improvement, and mentors other project managers.

Responsibilities

• Manage multiple medium to large complexity projects, end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; escape and resolve concerns with appropriate account and delivery leaders.
• Select and apply appropriate delivery methods, tools, and governance practices.
• Facilitate project workshops, status meetings, stakeholder forums, and decision‑making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Coordinate technical and non-technical stakeholders to maintain alignment, accountability, and momentum throughout delivery.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Requirements

• Bachelor's degree or equivalent experience.
• 4+ years of experience managing software implementation or software development projects, including coordinating with clients, technical teams, managing dependencies, and delivering software-based outcomes.
• Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Experience facilitating workshops, meetings, and stakeholder forums with technical and non-technical audiences.
• Strong written and verbal communication, organization, stakeholder management, and problem‑solving skills.
• Demonstrated ability to provide leadership and direction in a collaborative, cross‑functional environment.
• Experience mentoring project managers or contributing to delivery process improvements.
• Ability to read, write, speak and understand the English language in a business environment.
• CSGer

Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Position Pay Range: $86,158.55–$137,850.79 (This role is eligible for a bonus opportunity).

Location(s): United States Remote

Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.