Engagement Lead

Indegene Inc.; Boston (MA); On-site; USD 150,000 - 230,000; Full time

Job summary

Indegene Inc. seeks an experienced Engagement Lead to act as the onshore strategic partner and primary client contact, steering end-to-end governance, service delivery excellence, and operational transformation.

The role demands strong client management, strategic thinking, and leadership to drive high-quality delivery and business outcomes. The candidate should have a Master’s degree with 10–15+ years in delivery leadership within healthcare/biopharma, plus expertise in Agile/Lean/Six Sigma and

Qualifications

• Master’s degree in a related field (per the ad).
• 10–15+ years in client engagement, consulting, program management, or delivery leadership.
• Experience with global biopharmaceutical, agencies, or healthcare clients.
• Strong knowledge of digital transformation and operating model design.
• Proven ability to lead cross-functional onshore/offshore teams and multi-vendor environments.
• Experience with project mgmt tools/frameworks such as Agile, Lean, Six Sigma, or PMP certification.

Responsibilities

• Serve as onshore single point of contact for the client and governance.
• Define service delivery strategy and transformation roadmaps.
• Lead onsite and offshore teams to align with requirements and budgets.
• Drive delivery quality, timelines, and client satisfaction.
• Oversee governance, compliance, data security and policies.
• Manage performance, KPIs, and continuous improvement.

Skills

Communication

Analytical thinking

Executive presentation

Leadership

Education

Master’s degree in Business Administration/Management/Life Sciences/Information Technology

Tools

PMP

Agile

Lean

Six Sigma

Job description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?

We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you.

We are a profitable rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly differentiated experience for you.

The Engagement Lead will serve as the onshore strategic partner and primary point of contact for the client, responsible for end-to-end engagement governance, service delivery excellence, and operational transformation. This role combines strong client management, strategic thinking, and operational leadership to drive high-quality delivery, foster collaborative team culture, and ensure the engagement meets and exceeds business expectations.

Key Responsibilities

Client & Stakeholder Management

• Serve as the onshore single point of contact for client, overseeing account management and engagement governance.
• Act as a strategic thought partner to the client, leveraging deep industry knowledge, insights, and an entrepreneurial mindset.
• Define service delivery strategy and transformation roadmaps aligned with client needs, industry best practices, and emerging technologies.
• Manage and mitigate engagement-level issues and risks; act as the escalation point for resolving moderate to high-complexity challenges.

Engagement & Delivery Leadership

• Provide oversight and direction to onsite and offshore teams to align project execution with business requirements.
• Drive project delivery with high quality, ensuring timelines, budgets, and client satisfaction targets are consistently met.
• Lead operational readiness planning, evaluating short- and long-term delivery needs and implementing required service changes.

Operational Excellence & Governance

• Oversee process, and resource management for the engagement, ensuring robust operational structures and future-capacity planning.
• Ensure compliance with quality processes, contractual obligations, data security, legal requirements, and organizational policies.
• Implement mechanisms to improve operational performance and ensure consistent adherence to quality standards.
• Build, develop, and manage a high-performing team across onshore and offshore locations.
• Oversee resource planning, hiring, talent development, succession, and retention strategies.
• Foster a strong culture of accountability, collaboration, and continuous improvement across the engagement.
• Identify training and upskilling needs; ensure all team members complete required trainings and follow internal systems and processes.

Performance Management & Continuous Improvement

• Review delivery performance data, identify improvement opportunities, and implement best practices across the engagement.
• Guide the team through root cause analysis (RCA), ensuring issues are addressed with actionable and sustainable solutions.
• Set up and monitor key performance indicators (KPIs), supporting the team in achieving defined client and business outcomes.
• Ensure proper documentation and knowledge management across all project stages and stakeholder groups.

Preferred Qualifications

• Master’s degree in Business Administration, Management, Life Sciences, Information Technology, or a related field.
• 10–15+ years of experience in client engagement, consulting, program management, or service delivery leadership roles.
• Experience working with global biopharmaceutical, agencies, or healthcare clients
• Strong understanding of digital transformation, operating model design, and large-scale delivery governance.
• Proven success managing cross-functional teams across onshore/offshore and multi-vendor environments.
• Expertise in process optimization, operational readiness planning, and change management methodologies.
• Experience with project management tools and frameworks such as Agile, Lean, Six Sigma, or PMP certification.
• Demonstrated ability to influence senior stakeholders and drive strategy in complex, matrixed environments.
• Excellent analytical, communication, and executive presentation skills.
• Ability to thrive in fast-paced, dynamic, and high-impact client engagements.

Additional Information

This is for the engagement lead role for argenx whichs is partially billed to client. We are looking for a resource based out of Boston

CRG Comment: All available pool has been validated before hiring initiation. Team will continue to run match against external flagged demand, and will keep proposing internal pool as available. Marking this demand for hiring as there is no one available as matching profile internally