Engagement Director

HSO Group B.V.; New York (NY); Sur place; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Bonus plan

Unlimited PTO

401(k) plan with company match

Comprehensive benefits

Résumé du poste

HSO Group B.V. is seeking an Engagement Director to lead a portfolio of strategic client accounts in a technology-enabled consulting environment. You will own client satisfaction, drive account planning, and collaborate with Sales, Delivery, and Solution Leaders to expand revenue.

You will manage profitability, governance, and risk across large programs, mentor Engagement Managers, and provide executive reporting through quarterly business reviews with senior stakeholders.

Qualifications

• Experience leading strategic client relationships in a consulting/technology services environment.
• Ability to develop and execute account growth strategies and expansion plans.
• Strong financial acumen with profitability, utilization, and commercial oversight.
• Excellent communication, executive reporting, and stakeholder management.

Responsabilités

• Lead portfolio of 3-5 strategic client accounts representing >$10M revenue.
• Own client satisfaction, retention, and executive escalation for critical issues.
• Drive account planning and revenue growth across services and solutions.
• Oversee governance, delivery performance, and risk management across programs.

Connaissances

Executive leadership

Relationship management

Strategic account planning

Sales collaboration

Negotiation

Communication

Formation

Bachelor’s degree or equivalent

Description du poste

As an Engagement Director you can expect to…

• Serve as the executive leader for a portfolio of 3-5 strategic client accounts representing more than $10 million in total revenue, ensuring alignment between client objectives and HSO’s business goals.
• Own overall client satisfaction, retention, and reference ability across assigned accounts while serving as the executive escalation point for critical client concerns and complex issues.
• Build and strengthen trusted relationships with client executives, sponsors, and key stakeholders, positioning HSO as a strategic advisor and long-term partner.
• Lead account planning efforts and growth strategies that expand revenue through additional services, solution offerings, and geographic opportunities.
• Partner closely with Sales, Delivery, Practice Leaders, and Solution Leads to identify, pursue, and close account expansion opportunities.
• Drive financial performance across assigned accounts by maintaining or exceeding profitability targets, utilization goals, and commercial objectives.
• Ensure strong commercial governance through disciplined change order management and minimal non-billable leakage of less than 2.5%.
• Identify opportunities to help clients achieve business growth objectives through broader adoption of Microsoft solutions and services.
• Oversee portfolio delivery performance, ensuring engagements meet client expectations, strategic goals, quality standards, and business outcomes.
• Review engagement health across financial performance, delivery quality, staffing, resource allocation, and risk management, while coaching Engagement Managers on proactive client communications, issue resolution, and mitigation strategies.
• Ensure consistent application of HSO delivery methodology, governance processes, and best practices across all client engagements.
• Provide executive account health reporting and quarterly business reviews while contributing insights and recommendations that improve engagement performance and delivery excellence.

You’re great at…

• Building trusted executive relationships and influencing decision-makers across complex client organizations.
• Creating alignment between client business priorities, delivery outcomes, and commercial objectives.
• Leading strategic account planning and identifying opportunities for long‑term growth and expansion.
• Driving client satisfaction while balancing business value, profitability, and delivery excellence.
• Navigating complex issues, serving as an effective escalation point, and guiding teams toward successful resolutions.
• Interpreting financial, operational, and delivery metrics to assess account health and inform decision‑making.
• Coaching and developing client‑facing leaders to strengthen stakeholder management, communication, and risk mitigation capabilities.
• Leading across multiple service lines and teams to deliver a consistent, high‑quality client experience.
• Applying governance, accountability, and continuous improvement practices to improve engagement outcomes.
• Connecting client growth aspirations with innovative Microsoft‑based solutions and transformation opportunities.

Sound interesting? If so, you’ll have…

• Significant experience leading strategic client relationships, large‑scale account portfolios, or enterprise programs within a consulting, professional services, or technology services environment.
• Demonstrated success managing complex client engagements involving multiple service lines, stakeholders, and delivery teams.
• Proven experience developing and executing account growth strategies that drive revenue expansion and improve client outcomes.
• Strong financial acumen with experience managing account profitability, utilization, margins, and commercial performance.
• Experience overseeing delivery governance, engagement performance, resource allocation, and risk management across large programs.
• A track record of building executive‑level client relationships and serving as a trusted advisor to senior stakeholders.
• Experience partnering with Sales, Solution, and Delivery leaders to identify and close new business opportunities within existing accounts.
• Strong communication, presentation, and executive reporting skills, including experience leading quarterly business reviews and account health discussions.
• Experience working within Microsoft‑focused consulting, cloud, business applications, data, AI, or digital transformation environments is highly desirable.

The Perks

We offer competitive pay with a performance‑based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.