Engagement Director

HSO; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Performance-based bonus

Unlimited PTO

Medical, dental & vision

401(k) with company match

Job summary

HSO in New York seeks an Engagement Director to lead a portfolio of 3–5 strategic client accounts, overseeing >$10M in revenue and aligning client objectives with HSO’s goals. You’ll be the executive escalation point, drive account planning, and oversee delivery across multiple service lines.

You will cultivate executive relationships, identify growth opportunities, ensure profitability and governance, and coach Engagement Managers on proactive communication and risk mitigation.

Qualifications

• Significant experience leading strategic client relationships.
• Experience managing large account portfolios or enterprise programs.
• Proven experience developing account growth strategies.
• Strong financial acumen with profitability, utilization, and margins.
• Experience overseeing delivery governance, risks, and performance.
• Track record building executive-level client relationships.
• Experience partnering with Sales, Solution, and Delivery leaders.
• Strong communication and executive reporting skills.
• Experience in Microsoft-focused consulting or digital transformation is desirable.

Responsibilities

• Lead executive relationships and influence decision-makers across client organizations.
• Own account planning and identify opportunities for long-term growth.
• Drive client satisfaction, profitability, and delivery excellence.
• Coach Engagement Managers on proactive client communications and risk mitigation.
• Ensure governance and performance across large programs and multiple service lines.
• Provide executive health reporting and quarterly business reviews.

Skills

Executive relationships

Account planning

Growth strategy

Financial acumen

Delivery governance

Stakeholder management

Leadership

Cross-functional collaboration

Job description

As an Engagement Director you can expect to...

• Serve as the executive leader for a portfolio of 3-5 strategic client accounts representing more than $10 million in total revenue, ensuring alignment between client objectives and HSO’s business goals.
• Own overall client satisfaction, retention, and reference ability across assigned accounts while serving as the executive escalation point for critical client concerns and complex issues.
• Build and strengthen trusted relationships with client executives, sponsors, and key stakeholders, positioning HSO as a strategic advisor and long-term partner.
• Lead account planning efforts and growth strategies that expand revenue through additional services, solution offerings, and geographic opportunities.
• Partner closely with Sales, Delivery, Practice Leaders, and Solution Leads to identify, pursue, and close account expansion opportunities.
• Drive financial performance across assigned accounts by maintaining or exceeding profitability targets, utilization goals, and commercial objectives.
• Ensure strong commercial governance through disciplined change order management and minimal non-billable leakage of less than 2.5%.
• Identify opportunities to help clients achieve business growth objectives through broader adoption of Microsoft solutions and services.
• Oversee portfolio delivery performance, ensuring engagements meet client expectations, strategic goals, quality standards, and business outcomes.
• Review engagement health across financial performance, delivery quality, staffing, resource allocation, and risk management, while coaching Engagement Managers on proactive client communications, issue resolution, and mitigation strategies.
• Ensure consistent application of HSO delivery methodology, governance processes, and best practices across all client engagements.
• Provide executive account health reporting and quarterly business reviews while contributing insights and recommendations that improve engagement performance and delivery excellence.

You’re great at...

• Building trusted executive relationships and influencing decision-makers across complex client organizations.
• Creating alignment between client business priorities, delivery outcomes, and commercial objectives.
• Leading strategic account planning and identifying opportunities for long-term growth and expansion.
• Driving client satisfaction while balancing business value, profitability, and delivery excellence.
• Navigating complex issues, serving as an effective escalation point, and guiding teams toward successful resolutions.
• Interpreting financial, operational, and delivery metrics to assess account health and inform decision-making.
• Coaching and developing client-facing leaders to strengthen stakeholder management, communication, and risk mitigation capabilities.
• Leading across multiple service lines and teams to deliver a consistent, high-quality client experience.
• Applying governance, accountability, and continuous improvement practices to improve engagement outcomes.
• Connecting client growth aspirations with innovative Microsoft-based solutions and transformation opportunities.

Sound interesting? If so, you’ll have...

• Significant experience leading strategic client relationships, large-scale account portfolios, or enterprise programs within a consulting, professional services, or technology services environment.
• Demonstrated success managing complex client engagements involving multiple service lines, stakeholders, and delivery teams.
• Proven experience developing and executing account growth strategies that drive revenue expansion and improve client outcomes.
• Strong financial acumen with experience managing account profitability, utilization, margins, and commercial performance.
• Experience overseeing delivery governance, engagement performance, resource allocation, and risk management across large programs.
• A track record of building executive-level client relationships and serving as a trusted advisor to senior stakeholders.
• Experience partnering with Sales, Solution, and Delivery leaders to identify and close new business opportunities within existing accounts.
• Strong communication, presentation, and executive reporting skills, including experience leading quarterly business reviews and account health discussions.
• Experience working within Microsoft-focused consulting, cloud, business applications, data, AI, or digital transformation environments is highly desirable.

The Perks

• We offer competitive pay with a performance-based bonus.
• Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well.
• Medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match.

HSO is an Equal Opportunity Employer.