Engagement Coordinator Team Lead

The Buckeye Ranch; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K + Employer Contribution

Paid Time Off

Job summary

The Buckeye Ranch in Columbus, OH seeks an Engagement Coordinator Team Lead in Same Day Access to lead the Access & Engagement team, mentor staff, and oversee referral management, scheduling, and customer service, ensuring timely access to care.

You will partner with leadership to improve workflows, implement quality improvements, train staff, and monitor performance, while fostering a positive admission experience for clients, families, referral sources, and internal stakeholders.

Qualifications

• High school diploma or GED required.
• Two+ years of admin experience.
• Proven computer skills.
• Active driver’s license and proof of auto insurance.

Responsibilities

• Lead the Engagement Coordinator team in the Same Day Access department; provide day-to-day leadership, mentoring, and operational support for referral management, scheduling, and customer service to ensure access to care.
• Support workflow development, quality improvement, staff training, and performance monitoring.
• Collaborate with leadership to identify barriers, improve referral processes, and create a positive admission experience for clients, families, referral sources, and internal stakeholders.

Skills

Administrative experience

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Buckeye Ranch is seeking an Engagement Coordinator Team Lead to join our Same Day Access department. The Engagement Coordinator Lead serves as a lead member of the Access & Engagement team while maintaining primary Engagement Coordinator responsibilities. Provides day-to-day leadership, mentoring, and operational support to ensure efficient referral management, scheduling, customer service, and access to care. Supports workflow development, quality improvement, staff training, and performance monitoring. Collaborates with leadership to identify barriers, improve referral processes, and create a positive admission experience for clients, families, referral sources, and internal stakeholders.

Learn About The Buckeye Ranch

For decades, The Buckeye Ranch has been restoring hope and providing healing for children, youth, and families in Central Ohio. Our continuum of care addresses every stage and aspect of what children may be experiencing after traumas caused by mental illness, abuse, or neglect. With help from The Buckeye Ranch, they’re empowered to overcome obstacles, tap into their resilience, and move forward toward healthy, fulfilling lives.

Our Benefits

Benefit effective date: First of the month following 30 days of employment.

• Wonderful medical, dental, and vision insurance.
• Paid Time Off (Three weeks within the first year)
• Daily Pay Partners – Don’t wait for payday, get paid daily!
• Company Paid Life Insurance
• Company Paid Short Term Disability
• 401K + Employer Contribution
• Non-Profit Student Loan Forgiveness Program
• Employee Assistance Program
• Tuition Assistance
• Employee Referral Program

Qualifications

Who you are:

• You have a high school diploma, or GED.
• You have two + years of relevant admin experience.
• You have proven computer skills.
• You have an active driver’s license and proof of auto insurance.

Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non‑disqualifying disability, veteran status, or other protected classification. The Buckeye Ranch is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on satisfactory pre-employment drug screen, references, FBI/BCI background check, ARCS registries check, and SACWIS database checks. At this time, The Buckeye Ranch is unable to provide visa sponsorship. Candidates must be legally authorized to work in the U.S. without sponsorship now or in the future.

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