Engagement Coordinator

Philadelphia University; White Corners (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical (including prescription), dental, vision, life and AD&D insurance

Short-term and long-term disability insurance

Tuition assistance and educational discounts

Job summary

Philadelphia University in White Corners seeks an Engagement Coordinator responsible for managing customer service plans for student enrollment. The role includes training student employees and overseeing Admissions operations.

Preferred candidates will have a Bachelor’s degree in a relevant field and experience in admissions. Benefits include comprehensive medical insurance, disability insurance, and tuition assistance.

Qualifications

• 0+ years of professional experience in a relevant field.
• Management or leadership experience preferred.
• Experience in undergraduate and/or graduate admissions office strongly preferred.

Responsibilities

• Manage customer service plans for student enrollment.
• Assist with recruitment and training of student employees.
• Direct the daily operations of Admissions Visit Centers.

Skills

Slate by Technolutions CRM experience

Client Services

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree in Communications, Business, Marketing, Organizational Leadership/Development, or Higher Education Leadership/Administration

Job description

Engagement Coordinator at Thomas Jefferson University

The Engagement Coordinator is responsible for managing customer service plans designed to convert first‑year, transfer, graduate, and international students through each stage of the enrollment funnel. The Coordinator will assist with the recruitment and training of student employees and oversee the team who work in the Office of Admissions.

Essential Functions

• Interact with co‑workers, visitors, and other staff in a manner consistent with Jefferson values.
• Respond to all inbound Admissions and Financial Aid communications (phone, email, text, chat) and direct students to appropriate staff when needed.
• Develop and execute a customer‑service–oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through enrollment.
• Lead and mentor the student ambassador program, fostering a community of high‑quality interactions and professional development for Jefferson students.
• Directly manage the daily operations of the East Falls and Center City Admissions Visit Centers.

Competencies

• Technical: Slate by Technolutions CRM experience preferred.
• Client Services: daily collaboration with administrative partners, prospective students, high‑school and community‑college counselors.

Minimum Education and Experience Requirements

• Education: Bachelor’s degree in Communications, Business, Marketing, Organizational Leadership/Development, or Higher Education Leadership/Administration.
• Professional experience: 0+ years; management/leadership experience: 0+ years.
• Experience in undergraduate and/or graduate admissions office strongly preferred.
• Slate by Technolutions experience preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) required.

Benefits

• Medical (including prescription), supplemental, dental, vision, life and AD&D insurance.
• Short‑term and long‑term disability insurance.
• Flexible spending accounts.
• Retirement plans.
• Tution assistance and educational discounts.
• Other voluntary benefits and group‑rate insurance discounts.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.