Engagement Coordinator

Dexian; Plano (TX); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Client Engagement Coordinator to enhance client relationships and satisfaction. This role involves managing projects, addressing client needs, and collaborating with offshore teams. The ideal candidate will have strong communication skills and experience in customer support or account management. Join a dynamic team at a leading staffing provider where your contributions will directly impact client success and drive organizational improvements. If you're passionate about client engagement and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 2-5 years in Customer Support or Account Management.
• Experience with Applicant Tracking Systems and direct sourcing.

Responsibilities

• Manage and improve client relationships and satisfaction.
• Coordinate projects and address client needs effectively.

Skills

Customer Support

Account Management

Microsoft Office

Communication Skills

Conflict Resolution

Time Management

Problem Solving

Education

Bachelor’s Degree

2 years experience in client support

Tools

Applicant Tracking Systems

Job description

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Job Title: Non-IT – ClientEngagement Coordinator

Department: Delivery

Reports To: Engagement Director

Direct Reports: No

Location: Hybrid Mon-Wed in Office

Compensation: TBD

FLSA Classification: Exempt

Summary:

A Client Engagement Coordinator's primary responsibility is to manage and improve client relationships, ensuring they remain satisfied with Dexian’s delivery efforts and actively engaged with a company. This involves various tasks, including coordinating projects, addressing client needs, working with our offshore delivery team and contributing to marketing efforts by leveraging client feedback.

Responsibilities/Duties

• Help to oversee and convey to management, sales and recruiters on client team’s performance expectations.
• Convey team needs and goals to management.
• Recommend changes for organizational and process improvement.
• Define precisely team methods and best practices for client operations.
• Allocate resources daily and weekly to adjust team focus towards goals attainment.
• Plan and lead regular meetings with team to discuss present and future issues/updates.
• Monitor reports for any issues and convey concerns to directors and VP’s.
• Identify, develop and implement solutions to resolve issues.
• Support company and team vision and values through role modeling and coach desired behaviors.
• Design and develop programs and processes to support desired results.
• Collaborate with client operations and production teams to know client business thoroughly.
• Contribute client operations knowledge to the client and team.
• Participate in client lifecycle initial stages to share ownership of key implementation decisions.
• Influence decisions based on post-implementation operations and long-term client success.
• Develop and manage clear communication plans.

Desired Qualities:

• 2 – 5 years’ prior experience in a Customer Support or Account Management role
• Proficient in Microsoft Office suite
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service, presentation, and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the client

Education and Experience:

• Bachelor’s degree or equivalent work experience
• Minimum of 2 years’ experience in a client support or recruiting role
• Understanding and knowledge of Applicant Tracking Systems
• Skilled at direct sourcing candidates by using various recruitment resources and tool.

ABOUT DEXIAN:

Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the second largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.

Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions.

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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