Engagement Coordinator

Jefferson Health; Falls Township (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Tuition assistance and discounts

Flexible spending accounts

Retirement plans

Job summary

Jefferson Health in Philadelphia seeks an Engagement Coordinator to manage customer service strategies targeting prospective students. This role includes overseeing student employees in the Admissions Office, responding to inquiries, and managing the Admissions Visit Centers. A bachelor's degree in a relevant field and CRM experience are required. The position offers a full-time contract and the chance to be part of a leading health care organization committed to professional development and service excellence.

Qualifications

• 0+ years of professional experience and management/leadership experience is required.
• Experience in an undergraduate and/or graduate admissions office is strongly preferred.
• Experience using Slate by Technolutions and Microsoft Office Suite is required.

Responsibilities

• Manage customer service plans for prospective students.
• Oversee a team of student employees in the Office of Admissions.
• Develop and execute call campaigns to engage prospective students.

Skills

Customer service strategy development

Lead management

Communication

Mentorship

Administrative collaboration

Education

Bachelor's degree in Communications, Business, Marketing, Organizational Leadership/Development or Higher Education Leadership/Administration

Tools

Slate by Technolutions CRM

Microsoft Office Suite

Job description

Engagement Coordinator page is loaded## Engagement Coordinatorlocations: East Falls, PAtime type: Full timeposted on: Posted Todayjob requisition id: REQ-0024684**Job Details**The Engagement Coordinator at Thomas Jefferson University is responsible for the management of customer service plans designed to convert first-year, transfer, graduate, and international students through each stage of the enrollment funnel. The Coordinator will assist with the recruitment and training of student employees as well as oversee a team of student employees who work in the Office of Admissions.**Job Description****Essential Functions*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.* ***Prospective Student Services:*** Respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat) received in our general inboxes; ensure timely and accurate responses to inbound interactions; direct students to appropriate staff members when needed.* ***Call Campaigns:*** Develop and execute a customer service-oriented strategy for qualifying leads, communicating with prospective students, cultivating strong applicant relationships, and tracking recruitment performance from inquiry through to enrollment.* ***Ambassador Program Management:*** Advance Jefferson's use of student ambassadors by providing leadership, mentorship, and fostering a community that produces high-quality interactions; the caliber of the student ambassador program will support professional development of current Jefferson students. Develop engaging training and evaluation programs and a forum for positive interactions with student leaders.* ***Admissions Visit Center Management:*** Directly manage the daily operations of the East Falls and Center City Admissions Visit Centers.**Competencies (Knowledge, Skills, and Abilities Required):*** **Technical Background:** Slate by Technolutions CRM experience is preferred* **Client Services:** the incumbent will interact and collaborate on a daily basis with administrative partners, prospective students, high school and community college counselors**Minimum Education and Experience Requirements:****Education:*** Bachelor's degree in Communications, Business, Marketing, Organizational Leadership/Development or Higher Education Leadership/Administration is required.AND**Experience:*** 0+ years of professional experience, 0+ years of management/leadership experience is required* Experience in an undergraduate and/or graduate admissions office is strongly preferred.* Experience using Slate by Technolutions experience is preferred**Additional Information*** Experience using the Microsoft Office Suite (Word, Excel, Outlook, Teams) is required**Work Shift**Workday Day (United States of America)**Worker Sub Type**Regular**Employee Entity**Philadelphia University**Primary Location Address**3242 School House Lane, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research., home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students., nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.**Benefits**Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.For more benefits information, please clickIn keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.