Engagement Coordinator

University of Iowa

Iowa City (IA)

On-site

USD 41,000 - 50,000

Full time

8 hours ago

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Benefits offered by this job

Health coverage

Tuition assistance

Retirement plans

Life insurance

Well-being resources

Job summary

University of Iowa in Iowa City is seeking an Engagement Coordinator to serve as an ambassador for the Iowa Memorial Union, blending outreach, event planning, marketing, customer service, and student development to engage students, employees, alumni, and visitors.

The role focuses on building relationships, coordinating tours, promoting IMU spaces and services, and collaborating with campus partners to enhance engagement and campus visibility.

Qualifications

Bachelor's degree or equivalent combination of education and related experience.
1–3 years of experience in outreach, sales, relationship management, hospitality, program coordination, customer service, or related area.
Demonstrated ability to build relationships and communicate effectively with varied audiences.
Demonstrated organizational skills and ability to manage multiple projects, deadlines, and priorities.

Responsibilities

Develop and implement an annual outreach and engagement plan to increase awareness of IMU services and spaces.
Build and maintain relationships with departments, alumni, and community partners to expand engagement opportunities.
Serve as the primary ambassador for the IMU through presentations, tours, networking events, and outreach activities.
Promote IMU spaces and programs by creating audience-focused messaging and collaborating on outreach materials.

Skills

Relationship building

Customer service

Communication

Organizational skills

Education

Bachelor's degree or equivalent

Tools

CRM systems

Reservation systems

Survey tools

Job description

Position Overview

Are you passionate about building relationships, creating engaging experiences, and connecting people with valuable resources? The Engagement Coordinator serves as an ambassador for the Iowa Memorial Union. This position offers a unique blend of outreach, event planning, marketing, customer service, and student development work. Candidates seeking a dynamic role with significant campus visibility and opportunities to positively impact students, employees, alumni, and visitors will find a rewarding career at the University of Iowa.

Position Overview

The Engagement Coordinator will provide administrative oversight and daily leadership for the IMU Welcome Center. Advance the Iowa Memorial Union's visibility, reputation, and use by developing relationships with campus partners and community organizations, promoting IMU spaces and services, and generating new and repeat business. Plan and implement internal IMU programs that build community, support student success, and connect students, employees, alumni, and visitors to the IMU.

Specific Duties & Tasks

Develop and implement an annual outreach and engagement plan focused on priority campus and community audiences to increase awareness and utilization of IMU services, programs, and event spaces.

Build and maintain relationships with university departments, student organizations, alumni, nonprofit organizations, businesses, and community partners to expand engagement opportunities.

Serve as the primary ambassador for the IMU through presentations, tours, networking events, conferences, community meetings, and other outreach activities.

Promote IMU event spaces, services, and programs by creating audience-focused messaging and collaborating with Marketing and Communications on outreach materials and promotional efforts.

Identify, cultivate, and refer prospective clients and partners to appropriate IMU departments through consultative outreach and timely follow-up.

Coordinate and deliver hosted tours, open houses, and engagement events that showcase the IMU and strengthen campus and community connections.

Plan and manage assigned internal engagement programs and special events, including initiatives such as Finals@IMU, Homecoming activities, employee engagement programs, and other strategic projects.

Track and evaluate outreach, partnership, and program outcomes through data collection, reporting, lead management, and stakeholder feedback to support continuous improvement.

Provide leadership and operational oversight for the IMU Welcome Center, including service standards, staff training, customer experience, and day-to-day operations.

Supervise and develop student employees, including recruitment, hiring, scheduling, training, coaching, performance management, and implementation of student development practices such as Iowa GROW.

About The Division Of Student Life

The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreational Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting educationally purposeful services and activities within and beyond the classroom.

Qualifications

A bachelor's degree or an equivalent combination of education and related experience.

1-3 years of experience in outreach, sales, relationship management, hospitality, program coordination, customer service, or a related area

Demonstrated ability to build relationships, communicate effectively with varied audiences, and provide excellent customer service.

Demonstrated organizational skills and the ability to manage multiple projects, deadlines, and operational priorities.

Desired Skills

Experience promoting venues, services, programs, or other offerings to campus, business, nonprofit, or community audiences.

Experience supervising, training, scheduling, or developing student employees or part-time staff

Experience planning programs or events and using customer relationship management, reservation, survey, or reporting systems.

For a detailed job description, please email Michelle Sehmann at michelle-sehmann@uiowa.edu.

Application Details

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for visa sponsorship in the United States. For questions or additional information, please contact Michelle Sehmann at michelle-sehmann@uiowa.edu

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreatio n. Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information