Engagement Coordinator

University of Iowa; Iowa City (IA); On-site; USD 41,000 - 50,000; Full time

Job summary

University of Iowa's Iowa Memorial Union (IMU) seeks a Constituent Relations Coordinator to advance IMU visibility, partners, and programming. You will lead the Welcome Center, build campus/community partnerships, and plan events that connect students, staff, alumni, and visitors to IMU services.

The role involves developing outreach, coordinating tours, managing data, and overseeing budgets while supporting student success and engagement initiatives.

Qualifications

• A bachelor's degree or an equivalent combination of education and related experience.
• Typically 1-3 years of experience in outreach, sales, relationship management, hospitality, program coordination, customer service, or a related area.
• Demonstrated ability to build relationships, communicate effectively with varied audiences, and provide excellent customer service.
• Demonstrated organizational skills and the ability to manage multiple projects, deadlines, and operational priorities.
• Experience promoting venues, services, programs, or other offerings to campus, business, nonprofit, or community audiences.

Responsibilities

• Develop outreach messaging — Create clear, audience-focused communication that positions the IMU as a premier destination for meetings, celebrations, conferences, and campus engagement.
• Produce outreach materials — Build and maintain presentations, tours, promotional content, and follow-up communications for campus and community partners.
• Cultivate partnerships — Build and sustain relationships with university departments, student organizations, alumni, nonprofits, businesses, and community groups.
• Identify engagement opportunities — Proactively seek and pursue opportunities to introduce partners to IMU event spaces, services, and programs.
• Represent the IMU externally — Serve as an IMU ambassador through site visits, presentations, networking events, community meetings, tradeshows, and conferences.
• Coordinate tours and events — Plan and host tours, open houses, and relationship-building activities that showcase IMU spaces and services.
• Manage outreach data — Track outreach activity, leads, referrals, and participation; maintain accurate records and prepare routine reports.
• Plan internal IMU programs — Lead planning and implementation of IMU programs such as Finals@IMU, Open House, Homecoming activities, and engagement initiatives.
• Oversee Welcome Center operations — Provide daily leadership for the Welcome Center, including service standards, staffing, training, and continuous improvement.
• Manage budgets and transactions — Develop and monitor budgets; process purchasing, invoices, deposits, and financial transactions in alignment with university policy.

Skills

Relationship management

Customer service

Communication

Organization

Education

Bachelor's degree or equivalent

Job description

Position Summary

Advance the Iowa Memorial Union's visibility, reputation, and use by developing relationships with campus partners and community organizations, promoting IMU spaces and services, and generating new and repeat business. Provide administrative oversight and daily leadership for the IMU Welcome Center. Plan and implement internal IMU programs that build community, support student success, and connect students, employees, alumni, and visitors to the IMU.

Position Summary

Advance the Iowa Memorial Union's visibility, reputation, and use by developing relationships with campus partners and community organizations, promoting IMU spaces and services, and generating new and repeat business. Provide administrative oversight and daily leadership for the IMU Welcome Center. Plan and implement internal IMU programs that build community, support student success, and connect students, employees, alumni, and visitors to the IMU.

Specific Job Duties And Tasks

• Develop outreach messaging — Create clear, audience-focused communication that positions the IMU as a premier destination for meetings, celebrations, conferences, and campus engagement.
• Produce outreach materials — Build and maintain presentations, tours, promotional content, and follow-up communications for campus and community partners.
• Cultivate partnerships — Build and sustain relationships with university departments, student organizations, alumni, nonprofits, businesses, and community groups.
• Identify engagement opportunities — Proactively seek and pursue opportunities to introduce partners to IMU event spaces, services, and programs.
• Represent the IMU externally — Serve as an IMU ambassador through site visits, presentations, networking events, community meetings, tradeshows, and conferences.
• Coordinate tours and events — Plan and host tours, open houses, and relationship-building activities that showcase IMU spaces and services.
• Manage outreach data — Track outreach activity, leads, referrals, and participation; maintain accurate records and prepare routine reports.
• Plan internal IMU programs — Lead planning and implementation of IMU programs such as Finals@IMU, Open House, Homecoming activities, and engagement initiatives.
• Oversee Welcome Center operations — Provide daily leadership for the Welcome Center, including service standards, staffing, training, and continuous improvement.
• Manage budgets and transactions — Develop and monitor budgets; process purchasing, invoices, deposits, and financial transactions in alignment with university policy.

About The Division Of Student Life

The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreational Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting educationally purposeful services and activities within and beyond the classroom.

Required Qualifications & Skills

• A bachelor's degree or an equivalent combination of education and related experience.
• Typically, 1-3 years of experience in outreach, sales, relationship management, hospitality, program coordination, customer service, or a related area.
• Demonstrated ability to build relationships, communicate effectively with varied audiences, and provide excellent customer service.
• Demonstrated organizational skills and the ability to manage multiple projects, deadlines, and operational priorities.
• Experience promoting venues, services, programs, or other offerings to campus, business, nonprofit, or community audiences.

Desired Qualifications

• Experience promoting venues, services, programs, or other offerings to campus, business, nonprofit, or community audiences.
• Experience supervising, training, scheduling, or developing student employees or part-time staff.
• Experience planning programs or events and using customer relationship management, reservation, survey, or reporting systems.

Application Details

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for visa sponsorship in the United States.

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information

• Classification Title: Constituent Relations Coord
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 3A
• Starting Salary Minimum: 45,000
• Starting Salary Maximum: commensurate

Contact Information

• Organization: Student Life
• Contact Name: Michelle Sehmann
• Contact Email: [e-mail]