Engagement Coordinator

Education First; Cambridge (MA); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Four weeks paid vacation (first year)

Ten paid holidays

Two floating holidays

401(k) company match (25%)

Medical, dental and vision coverage

EF Product Discounts

Job summary

Hult International Business School in Cambridge, MA, is seeking a proactive Student Engagement Coordinator to support prospective students from initial enquiry to application. You will excel in communication, attention to detail, and managing multiple tasks while collaborating with regional teams.

This role involves maintaining student records in Salesforce, generating reporting in MS Office, and ensuring a positive, high‑quality experience throughout the student journey.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years in sales, customer service, student engagement or a similar role.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Familiarity with Salesforce and Microsoft Office.
• Attention to detail and commitment to delivering high-quality service.

Responsibilities

• Provide timely, accurate, and empathetic support to prospective students through active listening, information guidance, and effective problem-solving.
• Respond to student inquiries via WhatsApp, phone, email, and other channels with professionalism and attention to detail.
• Proactively outreach to engaged students to support in the application process.
• Maintain up-to-date knowledge of programs, application processes, and deadlines to provide accurate guidance to students.
• Accurately manage student records and engagement activities in Salesforce.
• Work closely with regional teams to ensure students' needs are met efficiently.
• Effectively handle multiple student applications and inquiries simultaneously.

Skills

Excellent communication

Customer service

Time management

Cross-team collaboration

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

The Role:

We are looking for a proactive and student-focused Student Engagement Coordinator to support prospective students throughout their journey, from initial enquiry to application. The ideal candidate will have excellent communication skills, keen attention to detail, and the ability to manage multiple tasks efficiently. This role requires strong customer service abilities, cross-team collaboration, and comfort working with systems such as Salesforce and Microsoft Office.

Key Responsibilities and Duties:

Customer Service and Relationship Building:

• Provide timely, accurate, and empathetic support to prospective students through active listening, information guidance, and effective problem-solving.


• Respond to student inquiries via WhatsApp, phone, email, and other communication channels with a high level of professionalism and attention to detail.


• Proactive outreach to engaged students to support in the application process.


• Maintain up-to-date knowledge of programs, application processes, and deadlines to provide accurate guidance to students.


• Ensure a positive and seamless experience throughout the student journey.

Team Work and Collaboration:

• Work closely with regional teams to ensure students' needs are met efficiently.


• Proactively elevate potential risks, student concerns, and conversion opportunities to appropriate team members and management.


• Contribute to a collaborative and supportive team environment.

Data and Technical Operations:

• Accurately manage student records and engagement activities in Salesforce.


• Perform timely and precise data entry and reporting to support decision-making and student tracking.


• Use Microsoft Office tools (Excel, Word, etc.) to support reporting, document preparation, and information sharing.

Time Management and Organization:

• Effectively handle multiple student applications and inquiries simultaneously.


• Prioritize tasks to ensure deadlines and turnaround times (TAT) are consistently met.


• Maintain an organized and responsive workflow to manage a high volume of student interactions.

Targets and goals:

• Ensure daily, weekly, monthly KPI’s are met.


• Contribute to overall team targets and application numbers.

Qualifications and Skills required:

• Bachelor's degree or equivalent experience.


• 1–3 years of experience in sales, customer service, student engagement or a similar role.


• Strong verbal and written communication skills.


• Excellent organizational and time management abilities.


• Familiarity with Salesforce and Microsoft Office (Excel, Word, Outlook).


• Attention to detail and commitment to delivering high-quality service.

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love Hult (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people.
When you work at Hult, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops


• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays


• Exciting business travel opportunities 25% company match on your 401(k) contributions


• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance


• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)


• Access to fertility care and family-building support


• Wellness benefits including a yearly fitness reimbursement


• Frequent social and learning events, including access to our employee run resource groups


• Robust Employee Assistance Program


• Tenure-based sabbatical eligibility


• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)


• Discounts at local venues and businesses


• Amazing offices designed to match the caliber of the people who work there


• Eligibility for a free staff MBA

Compensation Salary Range: $50,000-$55,000

About Hult International Business School

When you discover Hult International Business School, you discover a place which teaches the skills and mindsets needed to thrive in the real world of global business. And guess what? As a global business ourselves, we practice what we teach. Your career, your growth, and your potential—it all matters here. Fresh perspectives, exceptional experiences, varied skillsets—you'll find a world of diversity among the people, programs, and places that make up our global community. Our people bring industry insight, entrepreneurial energy, and purpose to everything we do, ensuring our work—and our students—impact the real challenges and opportunities shaping the world.

Hult offers programs from undergraduate through to doctorate level and is recognized by business education’s three most prestigious international accrediting bodies: AACSB International, AMBA and EQUIS. Our programs are consistently ranked as among the best in the world by the Financial Times, the Economist, Forbes, and Bloomberg Businessweek. Hult strives to create a better future for all by inspiring and challenging our community to make an impact that matters. Disruptors, change-makers, innovators and thinkers, discover what you could do at Hult today.

Equal opportunities at Hult

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.
Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you.