Supervisor Engagement Center

Powers-Health; Munster (IN); On-site; USD 75,000 - 105,000; Full time

Job summary

Powers Health is seeking a Supervisor to lead the Engagement Center, overseeing centralized scheduling, registration, insurance verification and preauthorization to ensure top-notch patient access and service levels.

This role requires strong leadership, healthcare knowledge, and the ability to drive improvements in processes while coaching staff to meet KPIs. On-site position with opportunities to collaborate across departments.

Qualifications

• 3–5 years in patient access, registration or scheduling required.
• 2+ years supervisory or team lead experience in healthcare settings required.
• Knowledge of Medicare/Medicaid and insurance requirements.
• Experience with EHR systems; Epic preferred.
• Strong leadership, communication and problem-solving skills.
• Bilingual language skills preferred.

Responsibilities

• Supervise staff in centralized scheduling, registration, insurance verification, and preauthorization.
• Monitor productivity, quality, service levels, and KPIs.
• Coach and develop team members; resolve escalated patient concerns.
• Implement process improvements for patient access and efficiency.
• Collaborate with clinical departments, providers, and revenue cycle leadership.

Skills

Patient access knowledge

Supervisory leadership

Communication & interpersonal

Analytical & problem solving

Independent with teamwork

Bilingual preferred

Education

Bachelor's degree in Healthcare Administration / Business Administration or related

High School Diploma or GED

Tools

Epic

Microsoft Office (Word, Excel, Outlook)

Job description

The Supervisor, Engagement Center provides daily operational leadership and oversight of the Engagement Center team to ensure exceptional patient service and efficient patient access operations. This position is responsible for supervising staff engaged in centralized scheduling, registration, insurance verification, and preauthorization activities while ensuring compliance with organizational policies, payer requirements, and regulatory standards.

The Supervisor is accountable for monitoring departmental productivity, quality, service levels, and key performance indicators; coaching and developing team members; resolving escalated patient concerns; and implementing process improvements that enhance patient access and operational efficiency. The position partners closely with clinical departments, providers, and revenue cycle leadership to promote a seamless patient experience and support organizational goals.

Required Skills & Qualifications:

• High School Diploma or GED required; Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• 3 to 5 years of progressive experience in patient access, registration, centralized scheduling, and/or hospital admissions required.
• Minimum of 2 years of supervisory, lead, or team lead experience in a healthcare patient access, registration, scheduling, admissions, or call center environment required.
• Demonstrated knowledge of patient access functions, including scheduling, registration, insurance verification, benefits eligibility, and preauthorization.
• Working knowledge of Medicare, Medicaid, commercial insurance requirements, and healthcare billing and registration regulations.
• Strong understanding of medical terminology and healthcare scheduling workflows.
• Experience using electronic health record (EHR) systems, scheduling applications, Epic preferred and Microsoft Office applications including Word, Excel, and Outlook.
• Excellent leadership, communication, interpersonal, coaching, and conflict resolution skills.
• Strong analytical, organizational, and problem-solving abilities with the ability to prioritize multiple responsibilities and meet deadlines.
• Ability to work independently while fostering a collaborative, team-oriented environment.
• Bilingual language skills are preferred.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health.