Enforcement Program Coordinator

Nashville Public Radio; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

The City of New York's Department of Consumer and Worker Protection (DCWP) seeks a Principal Administrative Associate to oversee inspection scheduling, coordinate with business owners, and support enforcement programs. The role emphasizes accuracy in data entry, reporting, and cross‑agency collaboration to improve service delivery.

This position requires a bachelor's degree and several years of clerical/administrative experience, with supervisory exposure.

Qualifications

• Bachelor's degree and several years of clerical/administrative experience.
• Supervisory experience or capacity in handling staff preferred.
• Strong organizational and data-entry skills.
• Ability to work with multiple CRM systems and reporting tools.

Responsibilities

• Implement and monitor inspection scheduling for programs.
• Coordinate with business owners and managers to set appointments.
• Perform QA reviews and identify efficiency improvements.
• Attend meetings and collaborate with other city agencies.
• Enter inspection data and analyze business information.
• Prepare reports to track goals and efficiency.
• Suggest policy or procedure updates based on findings.
• Assist with staff training.

Education

Bachelor's degree + 3 years clerical/administrative experience

Associate degree + 4 years clerical/administrative experience

High school diploma + 5 years clerical/administrative experience

Education/experience equivalency with supervisory experience

Tools

Microsoft Outlook

PowerPoint

Word

Excel

Job description

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

Responsibilities

• Implement, manage, and monitor inspection scheduling for various inspection programs;
• Communicate with business owners and managers to schedule appointments;
• Conduct quality assurance review on inspections conducted and identify opportunities to improve efficiency and/or quality of work;
• Attend internal and external meetings and coordinate with other city agencies;
• Review and enter inspection data into agency systems, and conduct research and analysis of business information in agency databases;
• Prepare and generate reports as needed for Enforcement management to track inspection goals and efficiency;
• Report issues and trends to Enforcement management team and make recommendations to update policies and procedures and improve the day-to-day operations of the program; and
• Coordinates and assists with training of staff;

May perform other community related work and/or special assignments as necessary.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Experience working within multiple CRM systems - Exceptional organizational, communication (written and oral), analytical, and research skills - Ability to work autonomously and think creatively in a fast-paced, dynamic environment - Strong organizational and time management expertise, particularly in scheduling, tracking, and reporting data based on operational needs - Proven ability to successfully manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion and Proficient in Microsoft Outlook, PowerPoint, Word, and Excel (with advanced proficiency in Microsoft Excel to efficiently manage and analyze data).

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.