Director of Operations

New York City Department of Consumer and Worker Protection; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection (DCWP) is seeking a Director of Operations for its Research and Analytics Division (RAD). This role oversees procurement, recruitment, budget, and administrative functions to support policy research and data-driven investigations.

Reporting to the Deputy Commissioner, you will coordinate contracts, manage vendors, supervise staff, and help shape the division's growth.

Qualifications

• A bachelor’s degree and at least six months of procurement experience, or an equivalent combination of education and experience.
• Associate degree with 18 months of relevant procurement or contract-management experience; or a high school diploma with 2.5 years of related experience.
• Experience negotiating contracts and managing vendor relationships is preferred.
• Residency in NYC or ability to obtain within 90 days.

Responsibilities

• Coordinating all procurement needs of the Division, including purchasing, vendor communication, contracts, and forms.
• Coordinating employee recruitment and onboarding on behalf of the Division.
• Responding to FOIL and audit requests for Division data and documents.
• Managing the Division budget, organization chart, and administrative personnel actions.
• Project managing key Division initiatives.
• Drafting and maintaining the Division’s policy and procedural manual.
• Managing the Division’s physical space.
• Supervising staff in any of the above.

Skills

Procurement

Budget management

Vendor coordination

Staff supervision

Data analytics

Project management

Education

Bachelor's degree

Associate degree

High school diploma

Tools

Procurement software

Contract management tools

Job description

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

The Research and Analytics Division (“RAD”) performs economic analysis in support of the agency’s policy work, produces public-facing research products, provides data science and technologist support in investigations, analyzes agency operations, and fulfills all agency external reporting functions.

RAD is seeking a Director of Operations to play a key role in the administrative and operational management of the Division. Reporting to the Deputy Commissioner, the Director of Operations will work closely with other members of the Division’s management team to meet the Division’s administrative and operational and help shape its growth and development.

Responsibilities Include

• Coordinating all procurement needs of the Division, including identifying purchasing needs, partnering with members of DCWP’ Administration Division and Division of Technology and Strategic Solutions to determine the most suitable goods, services, vendors, procurement methods, and source of funds, assisting in securing security approvals for all technology products, communicating with vendors, coordinating with the General Counsel Division on any associated contracts and agreements, and preparing all forms and administrative actions required for procurement on behalf of the Division;
• Coordinating employee recruitment and onboarding on behalf of the Division;
• Responding to FOIL and audit requests for Division data and documents;
• Managing the Division budget, organization chart, and administrative personnel actions;
• Project managing key Division initiatives;
• Drafting and maintaining the Division’s policy and procedural manual;
• Managing the Division’s physical space; and
• Supervising staff in any of the above.

PROCUREMENT ANALYST - 12158

Minimum Qualifications

• A baccalaureate degree from an accredited college and six months of satisfactory full-time professional experience in procurement of goods, services, construction or construction-related services, or professional, technical or administrative experience in contract negotiation/management; or
• An associate degree or completion of 60 semester credits from an accredited college, and 18 months of satisfactory, full-time professional experience as described in “1” above; or
• A four-year high school diploma or its educational equivalent and two and one-half years of satisfactory full time professional experience as described in “1” above; or
• A combination of education and/or experience equivalent to “1”, “2”, or “3” above. College education may be substituted for professional experience under “2” or “3” above at the rate of 30 semester credits from an accredited college for 6 months of experience. However, all candidates must have at least a four year high school diploma or its educational equivalent and 6 months of the experience described in “1” above.

Special Notes

To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, either one year served at Assignment Level I or one additional year of the experience described in “1” above.

To be eligible for placement in Assignment Level III, individuals must have, after meeting the minimum requirements, either one year served at Assignment Level II or two additional years of the experience described in “1” above, at least one year of which must have been supervisory, or spent performing professional procurement duties equivalent to those performed at Assignment Level III.

Preferred Skills

• Excellent administrative management skills. - Expertise in government procurement, especially within NYC agencies. - Strong background in technology and analytics.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.