Enforcement Operations Manager - CPM, Chicago, IL

Pho Prime, LLC; Chicago (IL); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

401k

Paid time off

Short/Long-term disability

Health coaching & EAP

Job summary

LAZ Parking Chicago, LLC is seeking an Enforcement Operations Manager for the Chicago area. The role leads daily enforcement activities, ensures contract compliance with the City of Chicago, and drives process improvements. Strong supervisory and policy-adherence skills are essential for success in this role.

The position offers a 2nd shift (Tuesday–Saturday, 3pm–11pm) and a compensation range of $68,000–$72,000 per year with a discretionary year-end bonus. Exempt status and full-time schedule.

Qualifications

• 4+ years of experience in parking enforcement, traffic, or transportation management.
• 2+ years in a supervisory capacity managing union staff.
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint.
• Knowledge of City of Chicago regulations and contract enforcement standards.
• Strong communication and leadership abilities.

Responsibilities

• Provide supervision and support to Enforcement Supervisors and staff through regular field visits and evaluations.
• Coordinate enforcement operations and reporting to ensure compliance with contracts and city requirements.
• Assist with communications and reporting required by the City of Chicago.
• Lead onboarding, training, and ongoing development of Enforcement personnel.
• Monitor performance standards and implement process improvements to maximize efficiency.
• Assist in payroll, budgeting, and cost-control initiatives.

Job description

Enforcement Operations Manager - CPM, Chicago, IL LAZ Parking Chicago, LLC

Address Chicago, IL, US

Compensation $68,000.00 - $72,000.00/year

Schedule Full time

Job Type Operations leadership

Description

About Us: Here at LAZ Parking, we often say, it’s not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.

• FLSA Status: Exempt
• Compensation Range: $68K to $72K (discretionary year-end bonus)
• Schedule: 2ndShift – Tuesday – Saturday / 3pm to 11:00pm

The Spirit of the Position: The Enforcement Operations Manager at provides leadership, operational oversight, and administrative support for all parking meter enforcement activities. This role is responsible for planning, coordinating, and managing daily enforcement operations while ensuring compliance with company policies, contractual obligations, and City of Chicago regulations. The Enforcement Operations Manager promotes operational excellence, employee development, and continuous process improvement to support efficient and effective enforcement services.

Responsibilities

• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking Chicago, the client, and the City of Chicago as it pertains to Enforcement under the management of the Enforcement Manager.
• Provide direct supervision and support to Enforcement Supervisors and Enforcement Staff through regular field visits, performance evaluations, and operational assessments. Recommend and implement strategies to improve productivity and effectiveness.
• Assist with communications and reporting required by the City of Chicago, including service outages, incident investigations, and monthly reporting as required in the Concession Agreement.
• Occasionally interface and work with city personnel, such as the police or fire departments.
• Enhance parking compliance and maximize potential revenue at parking meters by assisting management in strategically planning, preparing, and managing the deployment of parking enforcement personnel.
• Support parking compliance initiatives by assisting in the strategic planning, deployment, and management of enforcement personnel to maximize operational efficiency and parking meter compliance
• Assist with routing assignments, scheduling, and coordinating with inventory to ensure enforcement equipment and vehicles are prepared.
• Monitor reporting systems, and performance standards to ensure compliance with company policies, procedures, and contractual requirements.
• Ensure Enforcement staff receive comprehensive training in customer service, Mobile Compliance systems, and the proper issuance of City-approved parking citations.
• Support recruitment, interviewing, hiring, onboarding, and retention of Enforcement Agents and Supervisors.
• Identify and develop high potential employees to support departmental succession planning and organizational growth.
• Provide leadership, coaching, and ongoing training to the supervisory team.
• Assist in the coordination, delivery, and documentation of all required training programs for Enforcement personnel.
• At times, availability during non-work hours to answer client requests, assist supervisors, or respond to enforcement incidents.
• Conduct disciplinary investigations, document findings, facilitate employee coaching discussions, and prepare appropriate corrective action documentation.
• Complete any special projects, programs, or initiatives as requested.
• Assist in managing departmental payroll and operating expenses within budget while identifying opportunities to improve efficiency and reduce costs.
• Assist processing time records and payroll.
• Maintain a thorough understanding of departmental objectives, policies, procedures, and standard operating procedures.
• Prepare and distribute daily, weekly, monthly, and annual operational reports as required.
• Assume responsibility for the day-to-day management of enforcement operations in the absence of the Enforcement Manager.
• Perform other duties and responsibilities as assigned.

Education (if needed)

• High School Diploma required
• BA/BS Degree or equivalent work experience

Experience

• 4+ years of professional experience in parking enforcement, traffic, or transportation management.
• 2 years of which must have been in a supervisory capacity managing union staff.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills

• Ability to communicate professionally and effectively.
• Must possess excellent customer service and a high level of interpersonal skills to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license.
• Microsoft Office, specifically Excel and Word proficiency
• Strong verbal and writing skills
• Must possess excellent customer service and a high level of interpersonal skills to handle challenging and, at times, emotionally charged situations.
• Must possess a valid State of Illinois Driver’s License and a clean driving record.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• 401k
• Paid time off
• Short Term & Long-Term Disability

The following programs are available to help support you, free of charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP)you and eligible household members have 24/7 access to confidential counseling.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen.

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service or unfavorable discharge from military service and veteran status, disability, physical or mental handicap unrelated to ability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.

This Employer participates in E-Verify.