Parking Enforcement Officer - Driving

Metropolis Technologies; Redwood City (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

SP+ is seeking a Parking Enforcement Officer to monitor designated streets, lots, and campus areas, ensuring compliance with parking policies while delivering excellent customer service.

You will issue citations, assist with maintenance of meters and pay stations, and support event parking and permit sales. The role requires independent judgment, safety awareness, and strong communication skills in various weather conditions.

Qualifications

• Knowledge of parking regulations and enforcement procedures.
• Ability to use handheld devices for tickets and data entry.
• Strong customer service and interpersonal skills.
• Ability to operate a vehicle or bicycle for patrols.
• Geographic awareness of enforcement area.
• Ability to work in all weather conditions.
• Capability to exercise sound independent judgment.

Responsibilities

• Monitor streets, lots, garages, and campus areas to enforce parking policies.
• Provide customer service by answering questions regarding directions, events, building locations and policies.
• Issue citations and manage impounds or booting as directed.
• Work independently, using tact and diplomacy with the public.
• Assist maintenance with parking equipment and facility upkeep.
• Support event staff with parking for events and permit sales during peak seasons.
• Other related duties as assigned.
• Note: Enforcement Officers are not sworn police officers and have no arresting authority.

Skills

Customer service

Geography knowledge

Handheld computer

Vehicle/Bicycle operation

Parking regulations

Weather resilience

Strong judgment

Communication

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

• Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.
• Provide customer service by answering questions regarding directions, events, building locations and parking policies.
• Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.
• This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
• Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.
• Assist in the collection and security of all monies received through parking meters, multi-space machines , pay on foot technology and any other means of collecting parking revenues and fees.
• Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.
• Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
• Other related duties as assigned.
• Please note that Enforcement Officers are not sworn police officers and have no arresting authority.

Qualifications

Qualification Requirements: The personnel selected for parking enforcement officer positions must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include:

• Knowledge of geography of the area they are enforcing
• Knowledge of hazards and safety precautions
• Ability to use a hand held computer
• Ability to operate a motorized vehicle or bicycle
• Ability to understand and apply parking regulations
• Ability to interact with others in a courteous and tactful manner
• Ability to walk for extended periods of time
• Ability to work in all weather conditions
• Must be 18 years of age or older at time of hire

Availability to Work

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement

The individual will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat. Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.

Salary Range