Energy Technician 1 - Baseload Auditor ($24.11-$25.59/hour: 37.5 hrs.)

Community Action Pioneer Valley; Greenfield (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Community Action Pioneer Valley is seeking an Energy Technician 1 to perform baseload energy audits, assess appliances, educate clients, and directly install LED lighting for income-eligible households in Franklin and Hampshire Counties. The role starts at entry level with potential advancement to Energy Technician 2 based on competencies.

Travel is required across the CAPV service area, and the position emphasizes data collection, program compliance, and customer-focused service delivery.

Qualifications

• 1 year of related work experience.
• Reliable transportation for daily travel across service area.
• Excellent interpersonal communication and customer service skills.
• Ability to work independently and in a team, with attention to detail.
• Understanding of energy efficiency concepts and safety practices.

Responsibilities

• Perform Baseload Energy Efficiency Audits and appliance assessments.
• Visit homes, interview clients, and provide energy education.
• Install LED bulbs and other instant savings devices.
• Document conditions, maintain records, and ensure data accuracy.
• Follow program procedures and comply with funding rules.
• Travel regularly to CAPV sites and service locations.

Skills

Interpersonal communication

Conflict resolution

Customer service

Organizational skills

Judgement/decision making

Independent work

Creative problem solving

Equity awareness

Tools

Microsoft Office

Data entry

Energy modeling software

Job description

Description

DEPARTMENT: Energy Programs

POSITION TITLE: Energy Technician 1 – Baseload Auditor

LOCATION: Greenfield MA (travel throughout the service area)

EMPLOYEE STATUS: Non-Exempt

SUPERVISOR: Energy Efficiency Coordinator

POSITION SUMMARY

Energy Technician 1 conducts electric baseload efficiency audits, assess electrical appliances for potential replacement, client education, and direct installation of LED lightbulbs for income-eligible clients throughout Franklin and Hampshire Counties. This role represents the initial level within the Energy Technician progression framework. Advancement to Energy Technician 2 is an expected outcome upon successful development of required competencies and performance standards.

ESSENTIAL RESPONSIBILITIES?

1. Perform Baseload Energy Efficiency Audits and appliance assessments

• Conduct an initial visit, in-home client interview; provide Energy Efficiency and Health & Safety education to Client.
• Perform direct installation of energy-saving LED lightbulbs and other instant savings devices.
• Identify other potential efficiency needs.
• Inform Client about other Agency-sponsored conservation programs: Weatherization Audits, Heat Repair and Replacement, and Fuel Assistance; all other CAPV programs.
• Perform Data Collection and Appliance Documentation of existing conditions.
• Maintain strict confidentiality of Client information.
• Participate in rescheduling audits if applicable.

2. Project Oversight

• Comply with Agency and Funders’ paperwork requirements and procedures.
• Maintain audit, work scope, and billing records/paperwork for assigned jobs.
• Complete data inputs to track progress for all assigned and completed work.
• Follow up on pending items on assigned jobs.

3. Maintain Agency energy conservation, tools and, equipment in good condition.

4. Maintain knowledge of and compliance with conservation program regulations.

5. Maintain production schedules as defined by Funding Source contracts, regulations and guidance, and Agency directives.

6. During your first 6-months shadow Energy Technician 2 for training purposes:

• Complete a minimum of 100 baseload AMP and window audits successfully. This is contingent on demonstrating reliability, consistency, accurate documentation, timely submission of all required paperwork, proper appliance ordering, and the ability to complete audits efficiently and independently while maintaining quality standards.
• Attend Green JOBS Academy, obtain MA Energy Auditor certification (MA EA).
• When the MA EA is obtained, and all steps outlined above are met, you will transition to the Energy Technician Apprentice role.

7. Follow program procedures and comply with documentation requirements.

8. Professional Development:

• Attend mandatory, and relevant Agency and Funding Source training.
• Attend staff and supervisory meetings.

9. Required to travel regularly throughout the agency service area, to all Community Action sites and service locations, and occasionally out of the service area.

10. Perform other duties assigned by the Energy Conservation Coordinator, Energy Director or Agency

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may be adjusted to meet the operational needs of the agency.

Requirements

QUALIFICATIONS/SKILLS

The ideal candidate will demonstrate the following competencies:

• Interpersonal communication – verbal and written
• Conflict resolution, problem-solving, establishing priorities, navigating change
• Effective and compassionate Customer Service skills for use while relating to Clients, Contractors, and Funders
• Organizational skills and attention to detail
• Judgement and decision-making
• Ability to work independently and as an integral part of a team providing services to thousands of clients each year
• Ability to consider options and think creatively, as when deciding the best educational approach to employ with each client or the most effective approach for improving a building
• Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.

Key Knowledge and Experience:

• Experience working with marginalized communities and individuals with low incomes.
• Experience involved with residential energy audits, including assessment of Building Shell, Health & Safety and Home Heating Appliances.
• Experience with data management, data capture, tracking methods and analysis for outcome measurements.
• Knowledge and effective application of Funding Source rules and guidelines for the expenditure of Energy Efficiency, Weatherization, and other relevant funds.
• Knowledge of local, state and federal building codes, building design and construction, and inherent problems associated with older housing stock and multi-family homes.
• Adapt to changing priorities and demonstrate close attention to details.
• Computer skills: E-mail, Microsoft Office applications, data entry and energy modeling software programs

To Qualify

Minimum Qualifications/Transferable Skills:

• 1 year of experience in related work
• Must have own reliable transportation for daily travel throughout the agency and program’s service area as well as occasional travel in the region for training.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands of the work environment described below are representative of those that must be met by an employee to successfully perform the essential duties and functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform their essential duties and functions.

• This position regularly requires sitting, standing, travelling, driving, walking, talking and/or listening
• The position frequently requires climbing stairs and/or ladders, accessing confined spaces such as attics or basements, crawling, squatting, kneeling or bending, and lifting and/or carrying equipment up to 40 pounds
• Capable of carrying tools, materials, and supplies to fulfill job duties
• The position occasionally requires use of hands to handle or feel, use of arms/hands to reach, and use of entire body to lift and or move objects of up to 50 pounds and even 100 pounds
• Manual dexterity required for use of calculator and computer keyboards, phones, and building diagnostic tools
• Specific vision abilities required by this job include vision, color vision, and the ability to adjust focus
• The work environment includes an indoor office space, travel to and in Client’s homes (including attics and basements), and to outreach or meeting sites
• Occasional outdoor work may expose employees to hazards and/or extreme temperatures when assessing building exterior, traveling to audit or weatherization job, outreach or meeting sites
• Audit sites may contain hazardous materials and/or expose employees to extreme temperatures
• The noise level in the office is typically quiet, and may vary
• The noise level in the client homes may vary

AA/EOE/ADA

Employment at CAPV is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) for hire, and every three years. Successful completion of a background record check for NGRID contract through Accurate Background. Must have evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.