Energy Technical Account Manager

Firstservice-Residential; Boston (MA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid schedule

Bonus potential via incentive plan

Job summary

FirstService Energy seeks an experienced advisor to lead energy management and decarbonization initiatives for residential communities across the US and Canada. You will engage with property managers, boards, and operators to deliver cost savings and sustainable outcomes.

You will develop energy reports, analyze utility data, and present strategic recommendations at board meetings, while collaborating with vendors and internal teams to ensure program success and regulatory compliance.

Qualifications

• Bachelor’s degree in Engineering, Sustainability, Environmental Science, Building Science, or related field.
• Certifications: CEM, EBCP, CBCP, LEED O+M, BPI Multifamily.

Responsibilities

• Serve as primary point of contact for assigned energy clients, coordinating energy procurement, reporting, billing, and services.
• Analyze utility rate structures, building consumption data, and identify trends and savings opportunities.
• Conduct on-site assessments, recommend efficiency upgrades, and develop energy reports with ROI calculations.
• Present findings to property managers and boards, including evening/in-person meetings.
• Identify and prioritize opportunities by targeting buildings based on energy spend and asset characteristics.
• Design prescriptive energy programs and high-ROI initiatives to reduce energy use and emissions.
• Collaborate with internal teams to advance energy strategies and regulatory compliance.

Skills

Energy management

Client relationship management

Building science knowledge

Utility data analysis

Education

Bachelor's degree in Engineering or related field

CEM

EBCP

CBCP

LEED O+M

BPI Multifamily

Tools

RETScreen

EnergyCAP

Job description

Description

Energy Engineers, Energy Auditors, and professionals with similar technical expertise who are seeking to expand their impact through client engagement, strategic consulting, and program leadership are strongly encouraged to apply.

About FirstService Energy

FirstService Energy is the trusted energy advisory partner of FirstService Residential, delivering customized and cost-effective solutions that help properties reduce operating costs, improve energy efficiency, meet evolving compliance requirements, and advance sustainability goals. Through strategic energy procurement, utility data management, decarbonization planning, and energy optimization programs, we help communities across North America make smarter energy decisions and achieve measurable results.

About the Role

As part of our Energy Advisory team, you will support a diverse portfolio of clients and energy management programs throughout the United States and Canada. Working closely with property managers, board members, and building operations teams, you will serve as a trusted advisor on initiatives that reduce energy consumption, lower utility expenses, improve building performance, and decrease greenhouse gas emissions.

This is a highly visible, client-facing role that combines technical energy expertise with relationship management and strategic consulting. You will collaborate with stakeholders across the east region (NJ, PA, VA, D.C., MA, & MD) and other assigned markets to develop and implement energy solutions that deliver both financial and environmental benefits. The position offers the opportunity to make a meaningful impact by helping clients navigate an increasingly complex energy landscape while advancing sustainability and operational excellence.

As an advisor you will:

Serves as the primary point of contact for assigned energy clients, combining technical energy market knowledge with proactive account management to deliver an exceptional customer experience. Responsible for building trusted client relationships, understanding customer objectives, and ensuring the accurate and timely execution of energy procurement, reporting, billing, and service-related activities. Acts as an advocate for the customer by coordinating across internal teams, resolving issues, communicating market and regulatory impacts, and driving accountability to meet service commitments. Maintains a strong focus on operational excellence, data accuracy, responsiveness, and continuous improvement to support client retention and long-term success.

Key Responsibilities

In this highly visible, client-facing role, you will leverage your technical expertise, consulting skills, and industry knowledge to help clients reduce energy consumption, lower operating costs, and advance sustainability goals across a diverse portfolio of residential and mixed-use properties.

You will:

• Serve as the regional subject matter expert for energy management, sustainability, decarbonization, and climate-related initiatives.
• Analyze utility rate structures and building consumption data, including electricity, natural gas, and water usage, to identify trends, anomalies, and savings opportunities.
• Conduct on-site building assessments and walk-throughs, recommending energy and water efficiency upgrades, operational improvements, and low-cost/no-cost conservation measures.
• Develop comprehensive energy reports that include savings estimates, implementation strategies, financial analyses, and return-on-investment (ROI) calculations.
• Present findings and recommendations to property managers, board members, and building stakeholders, including attending evening and in-person board meetings to explain, recommend, and promote energy management solutions.
• Identify and prioritize opportunities by developing target building lists based on energy spend, usage patterns, and asset characteristics.
• Design and implement prescriptive energy management programs and high-ROI initiatives that drive measurable reductions in energy consumption, utility costs, and greenhouse gas emissions.
• Represent FirstService Energy at industry conferences, trade associations, networking events, and educational forums.
• Build and maintain effective relationships with vendors, utilities, municipalities, consultants, and nonprofit organizations to support project development and implementation.
• Collaborate with internal teams to advance client energy strategies, sustainability objectives, regulatory compliance efforts, and operational performance improvements.

Required Qualifications

The ideal candidate will bring a strong combination of technical building systems expertise, energy consulting experience, and exceptional client relationship management skills.

Education & Certifications

• Bachelor's degree in Engineering, Sustainability, Environmental Science, Building Science, or a related field.
• Hold one or more of the following industry-recognized certifications:
  • Certified Energy Manager (CEM)
  • Existing Building Commissioning Professional (EBCP)
  • Certified Building Commissioning Professional (CBCP)
  • LEED Operations & Maintenance (LEED O+M)
  • Building Performance Institute Multifamily (BPI Multifamily)

Experience & Technical Expertise

• 8+ years of experience in building science, sustainability, energy auditing, energy consulting, commissioning, or a related field.
• Strong understanding of utility rate structures, utility data analysis, and building energy performance analytics.
• Demonstrated experience developing and implementing energy conservation and carbon reduction strategies.
• Advanced knowledge of commercial and multifamily building systems, including:
  • Boilers
  • Chillers
  • Cooling Towers
  • PTAC Systems
  • Thermal Distribution SystemsDomestic Hot Water (DHW) Systems
  • Building Automation Systems (BAS)
  • Heat Pumps
  • Distributed Generation Technologies
• Proven ability to identify, evaluate, and recommend energy conservation measures with clear operational, financial, and environmental benefits.
• Experience with providing building energy regulation consulting
  • DC: BEPS, Benchmarking, and verification
  • PA: Philadelphia Retro-Commissiong & Benchmarking
  • MA: BERDO, verification, & BERDO 2.0

Other Requirements

• Strong verbal, written, presentation, and relationship-building skills.
• Ability to travel throughout the region to conduct field assessments, attend client meetings, and support project implementation.
• Ability to work a hybrid schedule from one of our offices with a minimum of three days per week in-office and flexibility to work remotely on remaining days, based on business needs and performance.
• Availability to attend evening board meetings, client presentations, and special events outside standard business hours.
• Ability to stand for extended periods (2+ hours) during site visits, presentations, and events.
• Ability to safely access building mechanical spaces, climb ladders, and navigate both interior and exterior property areas as required.

What Will Make You Successful

The ideal candidate is passionate about helping buildings operate more efficiently and sustainably while serving as a trusted advisor to clients and stakeholders.

You:

• Are passionate about sustainability, energy efficiency, and reducing carbon emissions from buildings.
• Combine strong technical expertise with a detail-oriented and entrepreneurial mindset.
• Have experience developing and implementing energy management and decarbonization strategies for multifamily, condominium, and high-rise residential properties.
• Build strong relationships and credibility with clients, colleagues, vendors, and industry partners.
• Enjoy identifying opportunities, solving complex problems, and presenting actionable solutions.
• Have experience working with utility incentive, rebate, and state/provincial energy efficiency programs.
• Understand local energy regulations, ordinances, benchmarking requirements, and building performance mandates within your region.
• Have knowledge of electric vehicle (EV) infrastructure and charging technologies.
• Are highly effective at communicating technical concepts to diverse audiences, including board members, property managers, building operators, internal associates, and public stakeholders, both in person and virtually.
• Thrive working independently while also collaborating effectively across teams.
• Embrace continuous learning, innovation, and the sharing of ideas and best practices.

Preferred Qualifications

While not required, the following qualifications will help you stand out:

• Experience with energy and project management software platforms such as RETScreen, EnergyCAP, or similar energy analytics tools.
• Experience selling, developing, or supporting energy management, sustainability, or energy consulting services.
• Experience supporting projects from opportunity identification through implementation and performance verification.

Why Join FirstService Energy?

This is an opportunity to serve as a trusted energy advisor to some of the largest residential communities in North America. You will help clients reduce operating costs, improve building performance, navigate evolving regulatory requirements, and achieve meaningful sustainability goals.

At FirstService Energy, you'll combine technical expertise, strategic consulting, and relationship management to deliver measurable financial and environmental results while shaping the future of energy management for multifamily and residential communities across the United States and Canada.

Compensation range: $100,000 - $140,000, annually. In addition, eligible to participate in FirstService incentive plan with a bonus percentage based on the annual salary.

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